Customer Service Representative

GetJobSmart; San Diego (CA); Presencial; USD 35.000 - 46.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Paid time off

Descripción de la vacante

Granite South LLC in San Diego, CA is seeking a Customer Service Representative to be the main contact for customers, handle inquiries, and process orders. You will work in a collaborative team, supporting sales and technical staff while maintaining records and striving to exceed service targets.

This full-time role requires a high school diploma and 1-2 years of experience, with strong communication and problem-solving skills. A positive, professional work culture is emphasized.

Formación

• High school diploma or equivalent.
• 1-2 years of customer service experience.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Proficiency in Microsoft Office Suite, especially Excel and Outlook.
• Ability to work independently and as part of a team.
• Valid driver's license and ability to travel as needed.

Responsabilidades

• Answer customer inquiries and resolve issues promptly and professionally.
• Provide exceptional customer service through phone, email, and chat.
• Maintain accurate records of customer interactions and complaints.
• Assist in the development and implementation of customer service strategies.
• Collaborate with the sales and technical teams to ensure customer satisfaction.
• Meet or exceed customer service targets and KPIs.

Conocimientos

Communication skills

Problem solving

Teamwork

Attention to detail

MS Excel

Outlook

Educación

High school diploma or equivalent

Herramientas

Microsoft Office Suite

Excel

Outlook

Descripción del empleo

Granite South LLC seeks a Customer Service Representative in San Diego, CA, for full-time employment. You'll be the main contact for customers, ensuring their needs are met with excellence.

You'll handle customer inquiries, resolve issues, and provide support. You'll also assist with product information and order processing. Your role involves maintaining customer satisfaction and building strong relationships.

You'll work in a team environment at our San Diego, CA headquarters. The workplace is professional and collaborative, fostering a positive work culture.

The salary range for this position is between $35,000 and $45,805 per year, providing a competitive base pay that reflects the responsibilities and qualifications required. Employees can also benefit from a comprehensive package that includes health insurance, which covers a range of medical services and prescriptions, ensuring their well-­being. Paid time off allows for a balanced work-life schedule, with options for vacation, sick leave, and holidays, promoting overall job satisfaction. Additionally, professional development opportunities are available, such as training programs, workshops, and certifications, which can enhance skills and career growth. These benefits collectively contribute to a supportive and rewarding work environment.

You must have experience in customer service or related fields. You should have strong communication skills and be able to work well under pressure. A high school diploma or equivalent is required.

What you will do:

• Answer customer inquiries and resolve issues promptly and professionally.
• Provide exceptional customer service through phone, email, and chat.
• Maintain accurate records of customer interactions and complaints.
• Assist in the development and implementation of customer service strategies.
• Collaborate with the sales and technical teams to ensure customer satisfaction.
• Meet or exceed customer service targets and KPIs.

What we need:

• High school diploma or equivalent, with 1-2 years of customer service experience.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Proficiency in Microsoft Office Suite, especially Excel and Outlook.
• Ability to work independently and as part of a team.
• Valid driver's license and ability to travel as needed.