Customer Support Specialist — Health Insurance & PTO

GetJobSmart; San Diego (CA); On-site; USD 35,000 - 46,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Job summary

Granite South LLC in San Diego, CA is seeking a Customer Service Representative to be the main contact for customers, handle inquiries, and process orders. You will work in a collaborative team, supporting sales and technical staff while maintaining records and striving to exceed service targets.

This full-time role requires a high school diploma and 1-2 years of experience, with strong communication and problem-solving skills. A positive, professional work culture is emphasized.

Qualifications

• High school diploma or equivalent.
• 1-2 years of customer service experience.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Proficiency in Microsoft Office Suite, especially Excel and Outlook.
• Ability to work independently and as part of a team.
• Valid driver's license and ability to travel as needed.

Responsibilities

• Answer customer inquiries and resolve issues promptly and professionally.
• Provide exceptional customer service through phone, email, and chat.
• Maintain accurate records of customer interactions and complaints.
• Assist in the development and implementation of customer service strategies.
• Collaborate with the sales and technical teams to ensure customer satisfaction.
• Meet or exceed customer service targets and KPIs.

Skills

Communication skills

Problem solving

Teamwork

Attention to detail

MS Excel

Outlook

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Excel

Outlook

Job description

Granite South LLC in San Diego, CA is seeking a Customer Service Representative to be the main contact for customers, handle inquiries, and process orders. You will work in a collaborative team, supporting sales and technical staff while maintaining records and striving to exceed service targets.

This full-time role requires a high school diploma and 1-2 years of experience, with strong communication and problem-solving skills. A positive, professional work culture is emphasized.