Customer Service Representative

Foundation Recruiting and Consulting; San Diego (CA); On-site; USD 28,929 - 33,062; Full time

Job summary

A recruiting firm in San Diego is looking for a Customer Service and Support Representative for a contract position lasting 12-18 months. The representative will maintain relationships with customers, respond to inquiries, and manage orders and administrative tasks. Strong communication skills, multitasking abilities, and basic math aptitude are essential. Applicants should have a High School Diploma or GED, and knowledge of Microsoft Office is required. This is an exciting opportunity to work in parts distribution.

Qualifications

• Strong written and verbal communication skills are essential.
• Ability to multi-task effectively in a fast-paced environment.
• Strong organizational skills with attention to detail required.

Responsibilities

• Maintain customer relationships according to client requirements.
• Answer and route customer emails and calls.
• Order parts and materials to fulfill customer requests.

Skills

Strong written and verbal skills

Multi‑tasking skills

Strong online research abilities

High level of organization

Attention to detail and accuracy

Good time management

Basic math aptitude

Microsoft Office knowledge

Education

High School Diploma or GED

Tools

QuickBooks

Job description

Customer Service and Support Representative

Contract Position: 12-18+ months

Pay: $21.00–$24.00/hr

Responsibilities

• Maintain customer relationships by following client requirements for time service, follow-up, deliveries, and quality.
• Answer and route emails & telephone calls.
• Review all customer requests for quotes.
• Research and locate parts for customer quotes (material chasing).
• Respond to customer emails/calls.
• Receive & review customer purchase orders for accuracy.
• Order parts and materials to fulfill customer orders.
• Organize and maintain system for all customer/vendor correspondence.
• Scan documents and drawings as needed.
• Create or maintain reports as needed.
• Scanning & organizing electronic files.
• Filing.
• Flexibility to take on any new company or customer work as assigned.
• Other Administrative or Customer Service duties as assigned.

Requirements

• Strong written and verbal skills.
• Multi‑tasking skills are critical.
• Strong online research abilities.
• High level of organization, speed, and efficiency.
• Ability to work in a team environment while completing tasks independently.
• Attention to detail and accuracy.
• Helpful attitude toward co‑workers, customers, and the company.
• Good time management and problem‑solving, basic math aptitude.
• Microsoft Office knowledge; QuickBooks experience helpful.
• High School Diploma or GED.
• Authorized to work in the U.S.
• Ability to pass a background check including cannabis drug screen.

Job Details

• Seniority level: Associate
• Employment type: Contract
• Job function: Administrative
• Industries: Parts Distribution