Customer Service / Administrative Assistant

Kavaliro; Petaluma (CA); On-site; USD 29,000 - 39,000; Full time

Job summary

Kavaliro is seeking a Customer Service Rep/Administrative Assistant to support a small, fast-paced manufacturing team. This blended role requires handling phones, emails, and order processing while providing basic administrative support.

The schedule is Monday–Friday, 8:00 AM to 4:30 PM, with a temporary assignment lasting through the training and handover period. The ideal candidate is customer-focused, detail-oriented, and comfortable in a busy open office.

Qualifications

• Must be able to answer phones while managing emails and order entry.
• Strong communication and customer service skills.
• Ability to thrive in a fast-paced environment.
• Detail-oriented and organized.
• Comfortable working in an open office setting.

Responsibilities

• Gather basic customer information and route technical inquiries to the Technical Support team.
• Help end users locate distributors to purchase products.
• Respond to distributor inquiries regarding: Order status, Lead times.
• Process approximately 15-20 orders per day.
• Enter and manage orders through the ERP system.
• Support distributors with order-related questions.
• Coordinate office lunch orders.
• Handle Amazon purchases for the company through an internal request process.
• Assist with general office administrative duties as needed.

Job description

Position Title: Customer Service Rep/Administrative Assistant

Pay Rate: $25/hr.

Ideal Candidate

A dependable, customer-focused professional who can effectively multitask, communicate well with customers and distributors, and balance customer service responsibilities with administrative support duties. The ideal candidate is comfortable in a small team environment, learns quickly, and can seamlessly manage phones, emails, and order processing throughout the day.

Position Overview

This is a blended Customer Service Representative and Administrative Assistant role supporting a small, fast-paced manufacturing environment.

Schedule: Monday through Friday, 8:00 AM - 4:30 PM

Assignment Type: Temporary

• Current employee leaves on December 11
• New hire will train for approximately 5 weeks before leave
• Extensive shadowing and process training provided
• SOP documentation is available for reference

Day-to-Day Responsibilities

Customer Service

• Gather basic customer information and route technical inquiries to the Technical Support team
• Help end users locate distributors to purchase products
• Respond to distributor inquiries regarding:
• Order status
• Lead times

Order Processing

• Process approximately 15-20 orders per day
• Enter and manage orders through the ERP system
• Support distributors with order-related questions

Administrative Support

• Coordinate office lunch orders
• Handle Amazon purchases for the company through an internal request process
• Assist with general office administrative duties as needed

Core Skills

Must-Haves

• Comfortable answering phones while managing emails and order entry
• Strong communication and customer service skills
• Ability to thrive in a fast-paced environment
• Detail-oriented and organized
• Comfortable working in an open office setting

Technical Skills

• Microsoft Outlook
• Microsoft Excel
• MS Dynamics NAV (basic ERP experience preferred)
• Jeans are acceptable
• Approximately 21-22 employees total
• Most employees work in the warehouse
• Approximately 6 employees work in the office