Customer Service Representative

TEKsystems; San Antonio (TX); Remote; USD 10,000 - 60,000; Full time

Job summary

A leading provider of business and technology services is seeking a Customer Service Representative to enhance viewer interactions. This fully remote role involves assisting customers with account management and recommending products. Ideal candidates will have strong communication skills and a background in customer service. Join a dynamic team dedicated to providing exceptional viewer experiences.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Life Insurance

Disability Insurance

Transportation Benefits

Employee Assistance Program

Leave Options

Qualifications

• At least one year of customer service experience.
• Familiarity with digital streaming services and devices.

Responsibilities

• Assist viewers via phone and chat with account management and billing.
• Recommend Disney Streaming products during interactions.

Skills

Communication

Typing

Navigation

Education

High school diploma or GED

Tools

Windows

Microsoft Office

Google Docs

Job description

Join to apply for the Customer Service Representative role at TEKsystems.

Now hiring 30 new Representatives!

Job Title: Customer Support Tier 1

Location: Remote in San Antonio, TX Only

Pay: $17.75/hr

Start Date: 6/30

Shifts Available:

• Monday through Friday, 12 pm to 9 pm. Permanent shifts usually start in the afternoon and end in the evening (e.g., 2 pm – 11 pm).
• Work on weekends, holidays, and during major television events.

Job Details:

We are seeking to onboard a Viewer Experience Advocate to join our dynamic team. You will be at the forefront of viewer interactions, enhancing our brand image by addressing viewer needs, recommending products, and embracing new challenges.

Your understanding of network functionality and familiarity with streaming devices will be key in providing support and ensuring a seamless streaming experience.

• Assist viewers via phone and chat with account management, billing, content questions, and site navigation.
• Recommend Disney Streaming products during interactions.
• Perform other duties as assigned.

Additional Skills & Qualifications:

• High school diploma or GED and at least one year of customer service experience.
• Proficiency in Windows, Microsoft Office, and Google Docs.
• Strong communication, typing, and navigation skills.
• Good comprehension and documentation skills.
• Familiarity with digital streaming services and devices.

Willing to work 365 days a year, including holidays, with 24-hour support availability.

Pay and Benefits:

The pay is $17.75/hr. Benefits may include medical, dental, vision, 401(k), life insurance, disability, HSA, transportation, EAP, and leave options, subject to eligibility and plan specifics.

Workplace Type: Fully remote

Application Deadline: May 23, 2025

About TEKsystems: A leading provider of business and technology services, working with Fortune 500 companies globally. We are committed to diversity and equal opportunity employment.