Customer Service Representative

Addison Group; Nashville (TN); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Job summary

Addison Group in Nashville, TN is seeking a motivated Customer Service Representative to support daily order processing and customer inquiries. This contract-to-hire role focuses on accurate data entry, timely responses, and collaboration with sales, operations, and purchasing teams.

You will manage orders, maintain records in CRM/OMS, and provide exceptional service across phone, email, and other channels.

Qualifications

• Minimum 2 years in customer service or related field.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Strong written and verbal communication with a customer focus.
• Excellent organization and data entry accuracy.
• Ability to multitask in a fast-paced environment.
• Experience with CRM/order management software preferred.
• Collaborates with internal departments and customers.
• B2B, distribution, or manufacturing experience a plus.
• Maintain confidentiality of sensitive information.

Responsibilities

• Serve as primary contact via phone, email, and channels.
• Process orders and accurately enter data.
• Coordinate with sales, operations, accounting, and purchasing.
• Prepare shipping documents and maintain records.
• Answer questions on orders, billing, and account info.
• Assist with invoice corrections and payment inquiries.
• Maintain customer records in CRM/OMS.
• Communicate proactively about recurring orders.
• Perform admin duties including data entry and reporting.
• Support shipping/receiving for small packages.
• Identify concerns and work with internal teams for resolutions.

Skills

Customer service

Order processing

Communication

Data entry

Multitasking

Tools

CRM systems

Order management platforms

Microsoft Office

Job description

Customer Service Representative

Job Title: Customer Service Representative

Location: Nashville, TN

Compensation: $19–$21/hour

Employment Type: Contract-to-Hire

Benefits: This position is eligible for medical, dental, vision, and 401(k).

Qualifications

• Minimum of 2 years of experience in customer service, order processing, administrative support, or a related field.
• Proficiency in Microsoft Office, including Word, Excel, and Outlook.
• Strong written and verbal communication skills with a customer-focused approach.
• Excellent organizational skills, attention to detail, and data entry accuracy.
• Ability to multitask and prioritize responsibilities in a fast-paced environment.
• Experience using CRM systems, order management platforms, or similar business software preferred.
• Ability to collaborate effectively with internal departments and external customers.
• Previous experience in a B2B, distribution, or manufacturing environment is a plus.
• Ability to maintain confidentiality when handling sensitive customer and business information.

Job Description

Addison Group is seeking a motivated and detail-oriented Customer Service Representative to join a growing team in Nashville, TN. This contract-to-hire opportunity is ideal for someone who enjoys working directly with customers, managing order-related activities, and supporting daily business operations.

In this role, you will serve as a primary point of contact for customers, assisting with inquiries, processing orders, coordinating with internal departments, and ensuring a positive customer experience. The ideal candidate is organized, dependable, and comfortable balancing customer service responsibilities with administrative tasks.

Industry

Distribution / Industrial Services

About Our Client

Our client is an established organization serving commercial and industrial customers. With a strong focus on customer relationships, operational efficiency, and service excellence, the company offers a collaborative environment where employees play an important role in supporting daily operations and long‑term customer satisfaction.

Key Responsibilities

• Serve as a primary point of contact for customers through phone, email, and other communication channels.
• Process customer orders, review purchase orders, and accurately enter information into internal systems.
• Coordinate with sales, operations, accounting, and purchasing teams to ensure timely order fulfillment.
• Prepare shipping documentation, maintain order records, and assist with backorder management.
• Respond to customer questions regarding orders, billing, account information, and service‑related concerns.
• Assist with invoice corrections, payment inquiries, and customer account updates.
• Maintain accurate customer records and activity documentation within CRM and order management systems.
• Proactively communicate with existing customers regarding recurring orders and account needs.
• Perform administrative duties, including data entry, document management, reporting, and correspondence.
• Support shipping and receiving activities for small‑package deliveries.
• Identify customer concerns and work with internal teams to provide timely resolutions.

Additional Details

This is a contract-to-hire opportunity offering the potential for long‑term employment. The ideal candidate will bring a proactive attitude, strong problem‑solving skills, and a commitment to providing excellent customer service.

Equal Opportunity Employer

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non‑discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.