Customer Service Representative

Shively Bros., Inc.; Saginaw (MI); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

PTO

Job summary

Shively Bros., Inc. is seeking a Customer Service Representative to engage with customers, process orders, and provide accurate information. The ideal candidate will have experience with purchasing or inventory management and a strong commitment to service excellence.

You will create and track sales orders, purchase orders, and invoices, respond to enquiries promptly, and maintain organized documentation. Good written and verbal communication, plus proficiency in Word, Excel, and Outlook, are

Qualifications

• High school diploma and 1–3 years of customer service experience.
• Able to work with little supervision.
• Excellent written and oral communication skills.
• Experience with Word, Excel, and Outlook.
• Knowledge of purchasing or inventory management is desirable.
• Able to sit or walk for extended periods and lift up to 35 pounds repeatedly.
• Complete required pre-employment background check and drug screen.

Responsibilities

• Create and track sales orders, purchase orders, and invoices.
• Maintain professionalism with customers and provide excellent service.
• Ensure orders are input accurately and follow up on missing information and open orders.
• Control and manage incoming and outgoing documents.
• Respond to customer questions with accurate information promptly.

Skills

Customer service

Purchasing knowledge

Inventory management

Communication skills

Organizational skills

Teamwork

Education

High school diploma

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

Do you excel at delivering exceptional customer service? If so, we have a spot on our team for a Customer Service Representative. We are looking for a Customer Service Representative (CSR) who will engage with our customers, provide exceptional service, and ideally has some purchasing or inventory management knowledge.

Responsibilities

• Create and track sales orders, purchase orders, and invoices
• Maintain a high level of professionalism with customers demonstrating excellent customer service
• Ensure orders are input accurately and follow up on missing information and open orders
• Control and manage incoming and outgoing documents
• Respond to customer questions with accurate and relevant information promptly

Requirements

• A high school diploma and 1-3 years of customer service experience is preferred
• Able to complete assigned tasks working with little to no supervision
• Good written and oral communication skills and excellent organizational skills
• Experience using Microsoft Word, Excel, and Outlook
• Knowledge of purchasing or inventory management is desirable
• Good interpersonal and leadership skills
• Able to sit or walk for extended periods of time and lift up to 35 pounds unassisted repeatedly throughout the day
• Comply with all safety guidelines to ensure a safe work environment
• Successfully pass the required pre-employment background check and drug screen

Benefits

• Medical Insurance, Dental Insurance, Vision Insurance, and PTO