Customer Service Representative

Air Tech Heating & Cooling; Sacramento (CA); On-site; USD 40,000 - 60,000; Full time

Job summary

Air Tech Heating & Cooling in Sacramento, CA is seeking an experienced Customer Service Representative to join our team. You will manage verbal and written communications with customers, provide accurate information, and support sales leads with a cheerful, professional demeanor.

The ideal candidate has proven customer support experience, strong communication skills, and familiarity with CRM systems. You will handle inquiries, resolve issues, and keep records to help our team serve customers

Qualifications

• High school diploma or equivalent is required.
• Prior customer support experience preferred.
• Able to handle a high volume of calls with accuracy.
• Familiar with CRM systems and practices.
• Customer-oriented and eager to help others.

Responsibilities

• Answer and manage all incoming calls and emails.
• Generate sales leads.
• Provide accurate and valid information for customers.
• Handle questions, complaints, and returns and find solutions quickly.
• Keep records of customer interactions and process received files.
• Follow communication procedures and policies.
• Think and respond quickly to resolve product questions.
• Maintain a polite and professional voice at all times.

Skills

Customer support experience

CRM systems knowledge

Excellent communication

Multitasking and organization

Education

High school diploma or equivalent

Job description

Full-Time / Sacramento, CA

Position Overview

We are looking for an experienced and motivated Customer Service Representative to join our marketing team. The customer service representative position is open for individuals who love helping others and providing information to make lives easier and better. Our ideal candidate is customer-oriented and has exceptional communication skills.

A Customer Service Representative in our team will be responsible for all the verbal and written communication with our customers. Therefore, we would love to have someone who knows how to listen and remain patient and cheerful throughout the day. If this sounds like you, don’t hesitate to apply for the position.

Duties & Responsibilities

• Answer and manage all incoming calls and emails
• Generate sales leads
• Provide accurate and valid information for the customers
• Handle questions, complaints, and returns and find appropriate solutions quickly
• Keep records of customer interaction and process received files.
• Follow communication procedures and policies.
• Think, answer, and respond quickly to resolve customer issues and questions about products and services
• Retain a polite and professional voice and manner at all times

Requirements

• High school diploma or equivalent
• Proven customer support experience
• Ability to handle a lot of incoming calls with great accuracy
• Knowledge of CRM systems and practices
• Customer-oriented and passionate about helping others
• Ability to respond quickly to different requests and characters
• Excellent multi-tasking and organizational skills