Customer Service Representative

Ingersoll Rand; Round Rock (TX); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Medical, prescription, dental, and vision coverage

401(k) plan

Paid time off

Employee stock grant

Job summary

Ingersoll Rand is seeking a Customer Service Representative in Austin, TX to act as a vital connection between customers and the company. This role involves preparing quotes, responding to inquiries, and resolving customer issues with precision and care.

The ideal candidate will be bilingual, possess at least 2 years of customer service experience, and have the ability to effectively multitask. A comprehensive benefits package is offered, reflecting our commitment to employee health and well-being.

Qualifications

• 2+ years’ experience in customer service required.
• Ability to multitask effectively and provide knowledgeable support.
• Experience in B2B customer service preferred.

Responsibilities

• Respond to customer inquiries and resolve complaints.
• Prepare accurate quotes and process orders and refunds.
• Maintain customer account information with attention to detail.
• Assist customers with technical products and services.

Skills

Bilingual Spanish/English

Customer service experience

Technical troubleshooting

Attention to detail

Education

High school diploma

Some college education preferred

Tools

CRM systems (Salesforce)

Microsoft Office / Teams

Job description

Customer Service Representative

BH Job ID: BH-4451-1

Location: Austin, TX

Ingersoll Rand is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Job Overview

The Customer Service Representative serves as a vital connection between customers and the company, ensuring every interaction reflects our commitment to accuracy, professionalism, and care. In this role you will prepare precise quotes and purchase orders, respond to inquiries with attention to detail, and provide solutions for questions related to accounts, billing, refunds, cancellations, and general service needs. You will also engage with existing customers to strengthen relationships, support sales of products and services, and communicate relevant offers and promotions. Customer Service Representatives assist customers with technical products by email and phone. Success in this role requires the ability to multitask effectively, provide courteous and knowledgeable support, and confidently navigate technical terminology and specifications.

Responsibilities

• Respond to customer inquiries and resolve complaints through phone, email, and other communication channels.
• Prepare accurate quotes and process orders, exchanges, refunds, and cancellations.
• Verify, update, and maintain customer account information with attention to detail.
• Provide information on products, services, warranties, and terms of sale.
• Assist customers with technical products and troubleshooting, offering appropriate solutions.
• Communicate offers and promotions, and support sales of products and services.
• Handle account related requests, including changes, upgrades, and policy updates.
• Collaborate with the Customer Service Supervisor to ensure effective and consistent service delivery.

Requirements

• High school diploma required.
• Bilingual Spanish/English (REQUIRED and critical qualification).
• 2+ years’ experience in customer service.

Preferences

• 2+ years B2B customer service experience.
• Experience in manufacturing, warehouse, or industrial environments.
• CRM experience (Salesforce or similar).
• Microsoft Office / Teams proficiency.
• Some college education preferred.
• Familiarity with safety specification resources or regulated product environments.

Travel & Work Arrangements / Requirements

• Fully on-site, 8am-5pm Monday through Friday.

Benefits

We offer a comprehensive benefits package designed to support your health and well‑being, including medical, prescription, dental, and vision coverage, wellness programs, life insurance, a robust 401(k) plan, paid time off, and an employee stock grant, among other offerings.