Customer Service Representative

Ingersoll Rand; Buda (TX); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Health care options

401(k) plan

Paid time off

Employee stock grant

Job summary

Ingersoll Rand is seeking a Customer Service Representative in Buda, Texas. In this role, you will engage with customers to provide support on a variety of service needs, prepare precise quotes, and process orders while ensuring a high standard of care and professionalism.

The ideal candidate must be bilingual in Spanish and English and have at least 2 years of customer service experience. This is a fully on-site position from 8am to 5pm, Monday through Friday, offering a comprehensive benefits package.

Qualifications

• High school diploma required.
• Bilingual Spanish/English (REQUIRED and critical qualification).
• 2+ years' experience in customer service.

Responsibilities

• Respond to customer inquiries and resolve complaints through phone, email, and other communication channels.
• Prepare accurate quotes and process orders, exchanges, refunds, and cancellations.
• Provide information on products, services, warranties, and terms of sale.

Skills

Bilingual Spanish/English

Customer service experience

Technical product knowledge

Multitasking

Education

High school diploma

Some college education preferred

Tools

Salesforce

Microsoft Office / Teams

Job description

Job Title

Customer Service Representative

Location

Austin, TX

Equal Opportunity Employer Statement

Ingersoll Rand is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Job Overview

The Customer Service Representative serves as a vital connection between our customers and the company, ensuring every interaction reflects our commitment to accuracy, professionalism, and care. In this role, you will prepare precise quotes and purchase orders, respond to inquiries with attention to detail, and provide solutions for questions related to accounts, billing, refunds, cancellations, and general service needs. You will also engage with existing customers to strengthen relationships, support sales of products and services, and communicate relevant offers and promotions. Customer Service Representatives assist customers with technical products both by email and phone. Success in this role requires the ability to multitask effectively, provide courteous and knowledgeable support, and confidently navigate technical terminology and specifications.

Responsibilities

• Respond to customer inquiries and resolve complaints through phone, email, and other communication channels.
• Prepare accurate quotes and process orders, exchanges, refunds, and cancellations.
• Verify, update, and maintain customer account information with attention to detail.
• Provide information on products, services, warranties, and terms of sale.
• Assist customers with technical products and troubleshooting, offering appropriate solutions.
• Communicate offers and promotions, and support sales of products and services.
• Handle account related requests, including changes, upgrades, and policy updates.
• Collaborate with the Customer Service Supervisor to ensure effective and consistent service delivery.

Requirements

• High school diploma required
• Bilingual Spanish/English (REQUIRED and critical qualification)
• 2+ years' experience in customer service.

Preferences

• 2+ years B2B customer service experience
• Experience in manufacturing, warehouse, or industrial environments
• CRM experience (Salesforce or similar)
• Microsoft Office / Teams proficiency
• Some college education preferred
• Familiarity with safety specification resources or regulated product environments

Travel & Work Arrangements/Requirements

• Fully on-site, 8am-5pm Monday through Friday

Benefits

At Ingersoll Rand, we embrace a culture of personal ownership - taking responsibility for our company, our communities, and our environment, as well as our individual health and well-being. Our comprehensive benefits package is designed to empower you with the tools and support necessary to take charge of your health, ensuring that together, we can continue to make life better. Our range of benefits includes health care options like medical and prescription plans, dental and vision coverage, as well as wellness programs. Additionally, we provide life insurance, a robust 401(k) plan, paid time off, and even an employee stock grant, among other offerings. These benefits are our commitment to you, so you can be your best at work and beyond.