Customer Service Representative

Ingersoll Rand; Lockhart (TX); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Health insurance

401(k)

Paid time off

Job summary

Ingersoll Rand is seeking a Customer Service Representative to serve as a vital link between customers and the company. You will prepare quotes and purchase orders, respond to inquiries with accuracy, and handle accounts, billing, refunds, cancellations, and general service needs.

You will engage with existing customers to strengthen relationships, support sales, and communicate offers. The role involves assisting customers with technical products via email and phone, requiring multitasking and

Qualifications

• Bilingual Spanish/English required; 2+ years of customer service experience.
• Experience with CRM systems (Salesforce or similar) and MS Office.
• Minimum high school diploma or equivalent.

Responsibilities

• Respond to customer inquiries and resolve complaints through phone, email, and other channels.
• Prepare accurate quotes and process orders, exchanges, refunds, and cancellations.
• Verify, update, and maintain customer account information with attention to detail.
• Provide information on products, services, warranties, and terms of sale.
• Assist customers with technical products and troubleshooting, offering solutions.
• Communicate offers and promotions, and support sales of products and services.
• Handle account-related requests, including changes, upgrades, and policy updates.
• Collaborate with the Customer Service Supervisor to ensure effective service delivery.

Skills

Bilingual Spanish/English

Customer service experience

Education

High school diploma

Tools

Salesforce

Microsoft Office/Teams

Job description

Overview

Job title: Customer Service Representative
Location: Austin, TX

Ingersoll Rand is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Job Overview

The Customer Service Representative serves as a vital connection between our customers and the company, ensuring every interaction reflects our commitment to accuracy, professionalism, and care. You will prepare precise quotes and purchase orders, respond to inquiries with attention to detail, and provide solutions for questions related to accounts, billing, refunds, cancellations, and general service needs.

You will also engage with existing customers to strengthen relationships, support sales of products and services, and communicate relevant offers and promotions. Customer Service Representatives assist customers with technical products both by email and phone. Success in this role requires the ability to multitask effectively, provide courteous and knowledgeable support, and confidently navigate technical terminology and specifications.

Responsibilities

• Respond to customer inquiries and resolve complaints through phone, email, and other communication channels.
• Prepare accurate quotes and process orders, exchanges, refunds, and cancellations.
• Verify, update, and maintain customer account information with attention to detail.
• Provide information on products, services, warranties, and terms of sale.
• Assist customers with technical products and troubleshooting, offering appropriate solutions.
• Communicate offers and promotions, and support sales of products and services.
• Handle account related requests, including changes, upgrades, and policy updates.
• Collaborate with the Customer Service Supervisor to ensure effective and consistent service delivery.

Requirements

• High school diploma required
• Bilingual Spanish/English (REQUIRED and critical qualification)
• 2+ years' experience in customer service.

Preferences

• 2+ years B2B customer service experience
• Experience in manufacturing, warehouse, or industrial environments
• CRM experience (Salesforce or similar)
• Microsoft Office / Teams proficiency
• Some college education preferred
• Familiarity with safety specification resources or regulated product environments

Travel & Work Arrangements

• Fully on-site, 8am-5pm Monday through Friday

What We Offer

Our comprehensive benefits package includes health care options (medical and prescription plans, dental and vision), wellness programs, life insurance, a robust 401(k) plan, paid time off, and an employee stock grant, among other offerings.

Ingersoll Rand Inc. (NYSE:IR) is dedicated to helping make life better for our employees, customers and communities. For more information, visit www.IRCO.com.