Customer Service Technician

Ingersoll Rand; Greenfield (IN); On-site; USD 38,000 - 62,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Paid time off

Employee stock grant

Job summary

Ingersoll Rand seeks a Customer Service Technician to join a cross-functional team handling quotations, order entry, and delivery scheduling communication. The role involves daily interaction with internal departments and external distributors to ensure accurate, timely information and exceptional service.

Requirements include a high school diploma or GED and 3+ years in product or customer service, plus 1+ year of MS Word/Excel/PowerPoint experience.

Qualifications

• High School diploma or GED required.
• 3+ years of experience with product and/or customer service.
• 1+ years of experience using Microsoft Word, Excel, and Power Point.

Responsibilities

• Run reports to monitor and correct online orders to ensure data accuracy.
• Communicate with customers via email, Salesforce or phone regarding open orders and delivery info.
• Collaborate with Shipping, Engineering, Operations and other departments to ensure clear communication.
• Source information via SAP and tracking logs to understand trends and inform customers.
• Coordinate with Scheduling to communicate changes in order book.
• Create quotes for units, parts and repair opportunities and manage returns processes.

Skills

Customer service

Communication

Order entry

MS Office

Education

High School Diploma or GED

Bachelor's degree preferred

Tools

SAP

Salesforce

Job description

BH Job ID: BH-4562-6

SF Job Req ID: Customer Service Technician

Ingersoll Rand is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Job Title:

Customer Service Technician

Location:

Connersville, IN (on-site)

About Us:

Imagine a company with technology leadership of over 160 years, yet it operates with the energy of a startup. Ingersoll Rand has dedicated itself to Making Life Better for its employees, customers, shareholders, and planets. We produce innovative and mission-critical flow creation and life science technologies - from compressors to precision handling of liquids, gasses, and powers - to increase industrial productivity, efficiency, and sustainability. Supported by over 80+ brands, our products are used in various end-markets including life sciences, food and beverage, clean energy, industrial manufacturing, infrastructure, and more. Across the globe, we're driving growth with an entrepreneurial spirit and ownership mindset. Learn more at irco.com and join us to own your future.

Job Overview:

The Customer Service Technician is an integral part of a dynamic and a highly communicative cross-functional team environment working together to build seamless customer service. This position involves detailed interaction with internal and external customers including issuing quotations, order entry, and communicating delivery schedules. It involves communicating clearly with all internal departments and customers/distributors outside the company on a daily basis.

Responsibilities:

• Run reports to monitor and correct on line orders to ensure accurate data
• Communicate with customers via email, Sales Force or telephone regarding open orders, technical information and support in understanding the product.
• Work with the Shipping, Engineering, Operations, Quality, Product Management, Distributor Development and other pertinent departments to ensure excellent communication.
• Source information via SAP, lead-time sheets and purchasing tracking log and analyze data to understand trends and communicate the best available information to the customer.
• Work directly with Scheduling to communicate any requests or changes in order book
• Create and understand the credit and debit process for returns, damaged freight, pricing and various other issues, create quotes for units, parts and repair opportunities
• Create freight claims for damaged or lost shipments
• Communicate and support the Sales team with ship dates, sales opportunities and other information that may be pertinent

Requirements:

• High School diploma or GED required
• 3+ years of experience with product and/or customer service
• 1+ years of experience using Microsoft Word, Excel, and Power Point

Core Competencies:

• Ability to provide first class customer service & support by e-mail and phone
• Ability to handle multiple tasks in an efficient and professional manner
• Excellent written and verbal communication skills with the ability to handle internal and external contacts in a positive, assertive and effective manner is required
• Able to interact and coordinate with internal company resources and vendor resources to resolve issues for customers and distributors
• Analytical skills to aid in assessing customer needs

Preferences:

• Bachelor's Degree in Business, Marketing, or Technical related field is preferred
• SAP knowledge and experience preferred
• service notifications are a plus
• Sales Force knowledge a plus

Travel & Work Arrangements/Requirements

• On site with travel limited to rare circumstances only

What We Offer

• Our comprehensive benefits package is designed to empower you with the tools and support necessary to take charge of your health, ensuring that together, we can continue to make life better.
• Our range of benefits includes health care options like medical and prescription plans, dental and vision coverage, as well as wellness programs.
• Additionally, we provide life insurance, a robust 401(k) plan, paid time off, and even an employee stock grant, among other offerings.

What We Offer

• Our comprehensive benefits package is designed to empower you with the tools and support necessary to take charge of your health, ensuring that together, we can continue to make life better.
• Our range of benefits includes health care options like medical and prescription plans, dental and vision coverage, as well as wellness programs.
• Additionally, we provide life insurance, a robust 401(k) plan, paid time off, and even an employee stock grant, among other offerings.

Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.