Customer Service Representative

C & C Heating and Air Conditioning Company; Roseville (MI); On-site; USD 38,000 - 52,000; Full time

Job summary

C & C Heating and Air Conditioning Company is seeking a dedicated Customer Service Representative to be the frontline contact for clients. You will handle inquiries via phone, email, and chat, process orders, and ensure customer satisfaction with precise data entry.

The ideal candidate has prior customer service experience, strong communication skills, and a professional, empathetic approach to resolving issues. A high school diploma is required, and bilingual abilities are valued.

Qualifications

• Previous experience in customer service or client-facing role.
• Proficiency with MS Office and accurate data entry.
• Excellent communication and organizational skills.
• Ability to handle cash transactions accurately.
• Patience, empathy, and professionalism when assisting customers.

Responsibilities

• Provide outstanding customer support via phone, email, and chat.
• Follow up with clients and address questions or concerns.
• Provide product information and assist with order processing.
• Maintain detailed records of customer interactions and data entry.
• Collaborate with team to improve processes and customer experience.

Skills

Customer service

Data entry

Communication

Multitasking

Patience & empathy

Bilingual English/Spanish

Education

High School Diploma

Tools

MS Office

CRM software

Job description

Customer Service Representative# Customer Service RepresentativeOffice - Roseville, MI 48066## OverviewPosition TypeFull TimeJob ShiftDayEducation LevelHigh SchoolTravel PercentageNoneCategoryCustomer Service## DescriptionWe are looking for a dedicated and enthusiastic **Customer Service Representative** to join our team. In this role, you will be the frontline connection with our clients, providing exceptional service, resolving inquiries, and ensuring customer satisfaction. The ideal candidate is professional, detail-oriented, and passionate about helping others. **Responsibilities*** Deliver outstanding customer support via phone, email, and chat* Conduct outbound calls to follow up with clients and address questions or concerns* Provide accurate product information, assist with order processing, and resolve issues* Handle cash transactions accurately and efficiently* Maintain detailed records of customer interactions through precise data entry* Use computer systems to track requests, feedback, and resolutions* Collaborate with team members to improve processes and enhance the customers’ experience## Qualifications* Previous experience in customer service or a client-facing role preferred* Strong proficiency with office software applications and accurate data entry skills* Bilingual skills are a plus and highly valued* Excellent communication, organization, and multitasking abilities* Positive attitude with patience, empathy, and professionalism when assisting customers