Resident Services

Marketplace Homes; Southfield (MI); On-site; USD 40,000 - 49,000; Full time

Job summary

Marketplace Homes in Southfield, MI is seeking a full-time Resident Services Representative to address customer inquiries and resolve issues with a high level of service.

The role involves communicating via phone, email, and chat, using CRM systems, and maintaining accurate customer records while supporting onboarding and other company projects. Strong communication and problem-solving skills are essential.

Qualifications

• Excellent communication with active listening and empathy.
• Service-oriented and able to resolve customer grievances.
• Ability to work a consistent 8-hour shift (9am-6:30pm) subject to change.
• Proficient computer skills and ability to learn new software.
• Ability to work independently and as part of a team.
• Excellent interpersonal skills with tact, professionalism, and diplomacy.

Responsibilities

• Interact with customers via phone, email, chat, or CRM to provide support.
• Resolve problems using multiple software programs to answer questions.
• Field customer questions and forward to specialists when needed.
• Maintain customer accounts and records of interactions.
• Assist onboarding/offboarding, keeping communication between Marketplace and the client.
• Problem solve and investigate using SOPs and guides.
• Perform other related duties as assigned.
• Assist with company-wide projects as needed.

Skills

Communication skills

Empathy

Customer service

CRM proficiency

Problem solving

Teamwork

Tools

CRM software

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Resident Services

Full Time Clerical Southfield, MI, Southfield, MI, US

2 days ago Requisition ID: 1058

Salary Range: $40,000.00 To $49,000.00 Annually

Our Resident Service Representatives interact with customers by addressing inquiries and resolving problems, providing a high level of customer support.

Duties/Responsibilities:

• Interacts with customers via telephone, email, online chat, or CRM to provide support and information on products or services.
• Ensures that appropriate actions are taken to resolve customers problems and concerns by utilizing multiple software programs to dive deep into problems and answer complex questions.
• Fields customer questions and complaints; when the issue is beyond the representative's knowledge, forwards to the assigned specialist or other appropriate staff.
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
• Participates in the process for onboarding or offboarding a client, maintaining communication between Marketplace and the client.
• Ability to problem solve and investigate utilizing existing SOP’s, instructions, and walk-through guides.
• Performs other related duties as assigned.
• Helping with various company-wide projects as needed.

Required Skills/Abilities:

• Excellent communication skills including active listening and empathy.
• Service-oriented and able to resolve customer grievances.
• Ability to work a consistent 8-hour shift that aligns with our business hours (9am to 6:30pm, subject to change).
• Proficient computer skills with the ability to learn new software.
• Ability to work well independently and to achieve goals as a team.
• Excellent interpersonal skills with the ability to manage sensitive and confidential situations with tact, professionalism, and diplomacy.