Customer Service Representative

Paycom; Roseville (MN); On-site; USD 32,000 - 42,000; Full time

Job summary

Paycom in Roseville, MN is seeking a Customer Service Representative to provide exceptional service to house accounts, phone and walk-in customers, and to support sales transactions. You will manage relationships, handle inquiries, and contribute to a positive customer experience in a fast-paced environment.

This role emphasizes accurate documentation, CRM usage, and upsell opportunities, with a focus on delivering high levels of customer satisfaction and efficient transaction processing.

Qualifications

• High school diploma or equivalent.
• Proven experience in customer service, sales, or related field.
• Strong communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Experience with CRM or POS systems and Microsoft Office is a plus.

Responsibilities

• Provide high-quality customer service to house accounts and walk-in customers.
• Handle inquiries with accurate information and solutions.
• Assist customers with transactions, orders, and purchases.
• Capture potential quantity discount upsell opportunities during interactions.
• Build and maintain positive customer relationships to drive repeat business.
• Maintain accurate customer records in the CRM system and prepare related documentation.

Skills

Customer service experience

Communication skills

Interpersonal skills

Multitasking

Education

High school diploma or equivalent

Tools

CRM systems

POS systems

Microsoft Office

Job description

Job Description:We are seeking a dedicated Customer Service Representative to provide exceptional service to our house accounts, phone and walk-in customers. This role is critical for managing relationships, ensuring their satisfaction, and fostering positive experiences. The ideal candidate will excel in a fast-paced, transactional environment, displaying a commitment to service excellence and effective problem-solving skills.Key Responsibilities:Customer Service and Support:Provide high-quality customer service to house accounts and walk-in customers, ensuring their needs and inquiries are addressed promptly and efficiently.Handle customer service inquiries providing accurate information and solutions to problems.Sales Support and Transaction Processing:Assist customers with transactions, orders, and purchases, ensuring a smooth and satisfactory experience.Supporting the customer experience in partnership with the branch as needed.Capture potential quantity discount upsell opportunities during customer interactions.Customer Relationship Management:Build and maintain positive relationships with customers, ensuring repeat business and customer loyalty.Solicit and record customer feedback, sharing insights with the sales and product teams to improve services and offerings.Record Keeping and Administration:Maintain accurate and up-to-date customer records in the Customer Relationship Management system.Prepare and manage documentation related to customer accounts and transactions.Requirements:Proven experience in customer service, sales, or a related field.Strong communication and interpersonal skills.Commitment to delivering high levels of customer service and satisfaction.Ability to handle multiple tasks simultaneously and work in a fast-paced environment.Experience in Customer Relationship Management systems, Point of Sale systems, and Microsoft Office Suite a plus.High school diploma or equivalent.