Customer Service Representative

Kennicott Brothers Co; Alsip (IL); On-site; USD 30,000 - 42,000; Full time

Job summary

Kennicott Brothers Co. is seeking a Customer Service Representative to serve house accounts and walk-in customers, providing outstanding service and accurate information. You will process transactions, support sales, and capture upsell opportunities to drive customer satisfaction.

The role emphasizes maintaining CRM records, handling multiple tasks in a fast-paced environment, and collaborating with sales and product teams to improve service offerings.

Qualifications

• Proven experience in customer service or sales.
• Strong communication and interpersonal skills.
• Ability to multitask in fast-paced environments.
• Experience with CRM and POS systems is a plus.

Responsibilities

• Provide high-quality customer service to house accounts and walk-in customers.
• Handle inquiries with accurate information and solutions to problems.
• Assist customers with transactions, orders, and purchases.
• Capture upsell opportunities during customer interactions.
• Build and maintain positive relationships to foster loyalty.
• Record customer feedback for sales and product teams.
• Maintain accurate records in the CRM system.
• Prepare and manage documentation related to accounts and transactions.

Skills

Customer service

Sales

Communication

Problem solving

Multitasking

Education

High school diploma or equivalent

Tools

CRM systems

POS systems

Microsoft Office

Job description

Job Description:We are seeking a dedicated Customer Service Representative to provide exceptional service to our house accounts, phone and walk-in customers. This role is critical for managing relationships, ensuring their satisfaction, and fostering positive experiences. The ideal candidate will excel in a fast-paced, transactional environment, displaying a commitment to service excellence and effective problem-solving skills.Key Responsibilities:Customer Service and Support:Provide high-quality customer service to house accounts and walk-in customers, ensuring their needs and inquiries are addressed promptly and efficiently.Handle customer service inquiries providing accurate information and solutions to problems.Sales Support and Transaction Processing:Assist customers with transactions, orders, and purchases, ensuring a smooth and satisfactory experience.Supporting the customer experience in partnership with the branch as needed.Capture potential quantity discount upsell opportunities during customer interactions.Customer Relationship Management:Build and maintain positive relationships with customers, ensuring repeat business and customer loyalty.Solicit and record customer feedback, sharing insights with the sales and product teams to improve services and offerings.Record Keeping and Administration:Maintain accurate and up-to-date customer records in the Customer Relationship Management system.Prepare and manage documentation related to customer accounts and transactions.Requirements:Proven experience in customer service, sales, or a related field.Strong communication and interpersonal skills.Commitment to delivering high levels of customer service and satisfaction.Ability to handle multiple tasks simultaneously and work in a fast-paced environment.Experience in Customer Relationship Management systems, Point of Sale systems, and Microsoft Office Suite a plus.High school diploma or equivalent.