Customer Service Representative

Kennicott Brothers Co; Atlanta (GA); On-site; USD 23,000 - 26,000; Full time

Job summary

Kennicott Brothers Co. in Atlanta, GA is seeking a dedicated Customer Service Representative to support house accounts, phone and walk-in customers. You will manage transactions, respond to inquiries and foster positive relationships.

Ideal candidates have strong communication skills, experience with CRM and POS systems, and proficiency in Microsoft Office. A high school diploma or equivalent is required, with a commitment to service excellence in a fast-paced environment.

Qualifications

• High school diploma or equivalent.
• Proven experience in customer service or sales.
• Strong communication and interpersonal skills.
• Experience with CRM and POS systems is a plus.
• Proficiency with Microsoft Office Suite is desirable.

Responsibilities

• Provide high-quality service to house accounts, phone and walk-in customers.
• Handle inquiries with accurate information and solutions.
• Assist customers with transactions and orders for a smooth experience.
• Support the customer experience in partnership with the branch.
• Capture upsell opportunities during interactions.
• Maintain accurate customer records in CRM and manage related documentation.

Education

High school diploma or equivalent

Tools

CRM software

POS systems

Microsoft Office

Job description

Job Details

Job DetailsJob Location: Atlanta - Doralville, GA 30340Position Type: Full TimeSalary Range: $17.00 - $19.00 HourlyJob Shift: Day

Job Description:

We are seeking a dedicated Customer Service Representative to provide exceptional service to our house accounts, phone and walk-in customers. This role is critical for managing relationships, ensuring their satisfaction, and fostering positive experiences. The ideal candidate will excel in a fast-paced, transactional environment, displaying a commitment to service excellence and effective problem-solving skills.

Customer Service and Support:

• Provide high-quality customer service to house accounts and walk-in customers, ensuring their needs and inquiries are addressed promptly and efficiently.
• Handle customer service inquiries providing accurate information and solutions to problems.

Sales Support and Transaction Processing:

• Assist customers with transactions, orders, and purchases, ensuring a smooth and satisfactory experience.
• Supporting the customer experience in partnership with the branch as needed.
• Capture potential quantity discount upsell opportunities during customer interactions.

Customer Relationship Management:

• Build and maintain positive relationships with customers, ensuring repeat business and customer loyalty.
• Solicit and record customer feedback, sharing insights with the sales and product teams to improve services and offerings.

Record Keeping and Administration:

• Maintain accurate and up-to-date customer records in the Customer Relationship Management system.
• Prepare and manage documentation related to customer accounts and transactions.

Requirements:

• Proven experience in customer service, sales, or a related field.
• Strong communication and interpersonal skills.
• Commitment to delivering high levels of customer service and satisfaction.
• Ability to handle multiple tasks simultaneously and work in a fast-paced environment.
• Experience in Customer Relationship Management systems, Point of Sale systems, and Microsoft Office Suite a plus.
• High school diploma or equivalent.