Customer Service Representative

Beacon Hill; Rolling Meadows (IL); On-site; USD 30,000 - 32,000; Full time

Job summary

Beacon Hill in Rolling Meadows, IL, is seeking a Customer Service Representative to join its growing team. This full‑time, direct‑hire role focuses on phone‑based support, accurate order entry, and logistics coordination to deliver high‑quality service.

As part of a Japanese manufacturer known for high‑quality architectural and industrial hardware, you will answer inbound calls and emails, provide pricing and availability, track deliveries, and collaborate with Inside Sales to resolve issues

Responsibilities

• Answer inbound customer phone calls and emails in a professional and service‑oriented manner
• Accurately enter customer orders into the internal system using PDF purchase orders
• Provide pricing, product availability, lead times, and order status information over the phone
• Manage logistics and backorders by tracking deliveries and arrivals and communicating updates to customers
• Look up parts and prepare quotes for customers as part of the logistics and order‑support process
• Maintain accurate records related to orders, deliveries, invoices, and proof of delivery (POD)
• Proactively identify and resolve customer issues or discrepancies related to orders or shipments
• Collaborate closely with Inside Sales (tier‑2 customer service) and cross‑functional teams
• Contribute to a high‑touch customer experience while supporting a fast‑paced, phone‑heavy environment

Job description

Salary: USD22 - USD23 per hour

Our client is seeking a Customer Service Representative to join its growing team in Rolling Meadows, IL. This is a full‑time, direct‑hire opportunity focused on delivering high‑quality customer support through phone coverage, accurate order entry, and logistics coordination. This role is ideal for an early‑career professional or someone with strong customer service experience who is looking to build a long‑term career within a stable, people‑focused organization.

Our client is a Japanese manufacturer known for designing and producing high‑quality, precision‑engineered architectural and industrial hardware. The organization prides itself on its collaborative culture, internal growth opportunities, and team‑first mindset.

Essential Job Functions

• Answer inbound customer phone calls and emails in a professional and service‑oriented manner
• Accurately enter customer orders into the internal system using PDF purchase orders
• Provide pricing, product availability, lead times, and order status information over the phone
• Manage logistics and backorders by tracking deliveries and arrivals and communicating updates to customers
• Look up parts and prepare quotes for customers as part of the logistics and order‑support process
• Maintain accurate records related to orders, deliveries, invoices, and proof of delivery (POD)
• Proactively identify and resolve customer issues or discrepancies related to orders or shipments
• Collaborate closely with Inside Sales (tier‑2 customer service) and cross‑functional teams
• Contribute to a high‑touch customer experience while supporting a fast‑paced, phone‑heavy environment