Customer Service Representative

Arment & Associates, LLC; Rochester (MN); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Paid Holidays

Base Salary with Commissions

Bonus Opportunities

Paid Time Off (PTO)

Weekends Off

401K Plan

Career Development & Growth

Team Building Activities

Dental Insurance

Vision Insurance

Life Insurance

Mon-Fri Schedule

Retirement Plan

Job summary

Arment & Associates, LLC in Rochester, MN is seeking a Customer Service Representative to maintain high service standards and foster positive client relationships. The role emphasizes handling inquiries, processing policy changes, and upselling opportunities while delivering friendly, professional service.

Benefits include paid holidays, PTO, 401K, and opportunities for career growth. A Monday–Friday schedule supports a balanced work week and a focus on relationship building with customers.

Qualifications

• Communication Skills: Excellent verbal and written communication abilities are essential.
• Customer Focus: A passion for delivering exceptional customer service and creating positive customer experiences.
• Organizational Skills: Strong organizational skills with the ability to prioritize tasks effectively.
• Attention to Detail: Meticulous attention to detail to ensure accuracy in all customer interactions.
• Team Player: Ability to work collaboratively with colleagues to achieve common goals and drive success.
• Professionalism: Maintain a professional demeanor and approach in all customer interactions.

Responsibilities

• Client Support: Assist customers with inquiries, concerns, and issues they may have, ensuring a positive experience with each interaction.
• Reviewing their current policies to make sure that the coverages are best for the client and what they want.
• Inbound Calls: Handle incoming calls professionally, addressing customer needs and providing accurate information in a timely manner.
• Problem Resolution: Effectively troubleshoot customer problems and provide appropriate solutions to ensure customer satisfaction.
• Documentation: Maintain detailed records of customer interactions, feedback, and issues for future reference.

Job description

Job Description

Join Arment & Associates, LLC, a reputable company dedicated to providing exceptional customer service in Rochester, Minnesota. We believe that every interaction with our customers is an opportunity to make a positive impact and build lasting relationships. At Arment & Associates, LLC, we value each team member’s contributions and are committed to creating a supportive and engaging work environment.

We are currently looking for a Customer Service Representative to join our team. In this role, you will play a vital role in maintaining our high customer service standards and fostering positive relationships with our clients.

Benefits

• Paid Holidays
• Base Salary with Commissions
• Bonus Opportunities
• Paid Time Off (PTO)
• Weekends Off
• 401K Plan
• Career Development & Growth
• Team Building Activities
• Responsibilities
• Process customer policy change requests.
• Immediately greet all customers, entering the office, in a friendly and helpful manner.
• Take premium payments from customers.
• Treat each customer contact as a cross and up-sell opportunity.
• Answer incoming phone calls on the first ring.
• Be outstanding at relationship building.
• Maintain client relationships with follow up phone calls.
• Possess a genuine willingness to learn, be intuitive and resourceful and be coachable.
• Possess an upbeat, positive and enthusiastic attitude.
• Be a great self-starter with a sense of urgency.
• Create relationships from a cold start.
• Strong communication skills, both oral and written.
• Driven and goal-oriented individual.
• Flexible Schedule
• Career Growth Opportunities
• Ask each customer for referrals and explain our referral program.
• Dental Insurance
• Vision Insurance
• Life Insurance
• Mon-Fri Schedule
• Retirement Plan

Responsibilities

Client Support:

Assist customers with inquiries, concerns, and issues they may have, ensuring a positive experience with each interaction.

Reviewing their current policies to make sure that the coverages are best for the client and what they want.

Inbound Calls: Handle incoming calls professionally, addressing customer needs and providing accurate information in a timely manner.

Problem Resolution: Effectively troubleshoot customer problems and provide appropriate solutions to ensure customer satisfaction.

Documentation: Maintain detailed records of customer interactions, feedback, and issues for future reference.

Requirements

Requirements:

Communication Skills: Excellent verbal and written communication abilities are essential.

Customer Focus: A passion for delivering exceptional customer service and creating positive customer experiences.

Organizational Skills: Strong organizational skills with the ability to prioritize tasks effectively.

Attention to Detail: Meticulous attention to detail to ensure accuracy in all customer interactions.

Team Player: Ability to work collaboratively with colleagues to achieve common goals and drive success.

Professionalism: Maintain a professional demeanor and approach in all customer interactions.