Customer Success & Policy Solutions Specialist

Arment & Associates, LLC; Rochester (MN); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Paid Holidays

Base Salary with Commissions

Bonus Opportunities

Paid Time Off (PTO)

Weekends Off

401K Plan

Career Development & Growth

Team Building Activities

Dental Insurance

Vision Insurance

Life Insurance

Mon-Fri Schedule

Retirement Plan

Job summary

Arment & Associates, LLC in Rochester, MN is seeking a Customer Service Representative to maintain high service standards and foster positive client relationships. The role emphasizes handling inquiries, processing policy changes, and upselling opportunities while delivering friendly, professional service.

Benefits include paid holidays, PTO, 401K, and opportunities for career growth. A Monday–Friday schedule supports a balanced work week and a focus on relationship building with customers.

Qualifications

• Communication Skills: Excellent verbal and written communication abilities are essential.
• Customer Focus: A passion for delivering exceptional customer service and creating positive customer experiences.
• Organizational Skills: Strong organizational skills with the ability to prioritize tasks effectively.
• Attention to Detail: Meticulous attention to detail to ensure accuracy in all customer interactions.
• Team Player: Ability to work collaboratively with colleagues to achieve common goals and drive success.
• Professionalism: Maintain a professional demeanor and approach in all customer interactions.

Responsibilities

• Client Support: Assist customers with inquiries, concerns, and issues they may have, ensuring a positive experience with each interaction.
• Reviewing their current policies to make sure that the coverages are best for the client and what they want.
• Inbound Calls: Handle incoming calls professionally, addressing customer needs and providing accurate information in a timely manner.
• Problem Resolution: Effectively troubleshoot customer problems and provide appropriate solutions to ensure customer satisfaction.
• Documentation: Maintain detailed records of customer interactions, feedback, and issues for future reference.

Job description

Arment & Associates, LLC in Rochester, MN is seeking a Customer Service Representative to maintain high service standards and foster positive client relationships. The role emphasizes handling inquiries, processing policy changes, and upselling opportunities while delivering friendly, professional service.

Benefits include paid holidays, PTO, 401K, and opportunities for career growth. A Monday–Friday schedule supports a balanced work week and a focus on relationship building with customers.