Customer Agent Service

Modus Lights; United States; Remote; USD 32,000 - 48,000; Full time

Job summary

Modus Lights in the United States is seeking a Customer Service Representative to deliver exceptional support, answer calls and emails promptly, and resolve issues to ensure customer satisfaction.

The role emphasizes bilingual communication in English and Spanish, with outbound follow-up calls and upselling opportunities to grow revenue while maintaining strong customer relationships in a fast-paced environment.

Qualifications

• Strong customer service orientation with a sales mindset.
• Ability to communicate clearly and effectively in English and Spanish.
• Proficiency in multilingual support is a plus.
• Experience in outbound calling and upselling techniques.

Responsibilities

• Answer incoming customer calls and emails promptly and professionally.
• Assist customers with product information, order placement, and issue resolution.
• Upsell products or services to increase revenue.
• Conduct outbound calls to follow up on customer inquiries or feedback.
• Communicate effectively with customers to build strong relationships.
• Analyze customer needs and recommend appropriate solutions.
• Provide bilingual support in English and Spanish.

Skills

Customer service

English/Spanish bilingual

Outbound calling

Upselling techniques

Multilingual support

Job description

We are seeking a Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service, handling inquiries, and resolving issues to ensure customer satisfaction.

Duties:

• Answer incoming customer calls and emails promptly and professionally
• Assist customers with product information, order placement, and issue resolution
• Upsell products or services to increase revenue
• Conduct outbound calls to follow up on customer inquiries or feedback
• Communicate effectively with customers to build strong relationships
• Analyze customer needs and recommend appropriate solutions
• Provide bilingual support in English and Spanish

Skills:

• Strong customer service orientation with a sales mindset
• Ability to communicate clearly and effectively in English and Spanish
• Proficiency in multilingual support is a plus
• Experience in outbound calling and upselling techniques

Joining our team as a Customer Service Representative offers the opportunity for career growth, competitive pay, and a dynamic work environment. If you possess excellent communication skills, a passion for customer service, and the ability to work in a fast-paced environment.