Customer Service Representative

Ninesmw; Renton (WA); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Health insurance

401(k) with matching

Bonuses

Paid holidays

Paid time off

Tuition assistance

Gym/fitness center

Job summary

Uline in Lacey, WA is hiring a Customer Service Representative on-site, offering $25–$30 per hour with strong growth potential. The role includes full-time shifts and on-the-job training designed to develop product knowledge and professional skills.

You will process orders, answer questions by phone, email, and chat, and build relationships with customers while using our robust ordering system and company resources to deliver legendary service.

Qualifications

• High school diploma or equivalent (required).
• Bachelor’s degree preferred for advancement.
• Excellent problem-solving, listening and communication skills.

Responsibilities

• Process customer orders, make product recommendations and handle account inquiries using world-class technology.
• Build business relationships with customers over phone, email and chat.
• Understand customer needs and recommend Uline's best solutions.
• Help customers navigate Uline's website and online ordering.

Skills

Problem-solving

Communication skills

Listening

Education

High school diploma or equivalent

Bachelor’s degree preferred

Job description

Customer Service Representative Pay from $25 to $30 per hour with significant growth and earning potential! Washington Branch 3131 Hogum Bay Road NE, Lacey, WA 98516 Fast, friendly and customer focused. As a Uline Customer Service Representative, you’ll dig into order details to deliver the legendary service our customers love. Make your move to Uline, a company built on stability and success.

Hours: Various on-site full-time shifts available.

Why Customer Service at Uline?

Learn: In-depth training helps you sharpen communication and problem-solving skills. Develop: Our professional environment offers one-on-one peer mentoring and room to grow in your career. Connect: Build strong relationships in our collaborative in-person setting with regular team events.

Position Responsibilities

Process customer orders, make product recommendations and handle account inquiries using world-class technology. Be a product and solutions expert! We’ll equip you to answer product, pricing and shipping questions quickly and confidently. Build business relationships with customers over phone, email and chat. Understand customer needs and recommend Uline's best solutions. Help customers navigate Uline's website and online ordering.

Minimum Requirements

High school diploma or equivalent. Bachelor's degree preferred. Excellent problem-solving, listening and communication skills. Prior customer service experience is a plus, but if you are eager to learn, we will train you!

Benefits

• Complete health insurance coverage and 401(k) with 6% employer match that starts day one!
• Multiple bonus programs.
• Paid holidays and generous paid time off.
• Tuition Assistance Program that covers professional continuing education.
• Employee Perks Best-in-class, clean, modern facilities. First-class fitness center.

About Uline

Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,800 employees across 14 locations. Uline is a drug-free workplace. All new hires must complete a pre-employment hair follicle drug screening. For non-safety sensitive roles, pre-employment drug screening will not include marijuana. All positions are on-site.

Uline is North America's leading distributor of shipping, packaging and industrial supplies. Our family-owned company is committed to providing businesses with the highest quality, in-stock products and an exceptional customer experience. Uline’s dedicated team of employees make this possible, working together to ensure fast, reliable delivery and legendary customer service. Each resume submitted gets individually reviewed by our team and retained for 24 months in case a great opportunity opens for you to join our Uline family.

EEO/AA Employer/Vet/Disabled Drug-Free Workplace

EEO/AA Employer/Vet/Disabled #LI-PR1 #LI-WA001 (#IN-WACS) #ZR-WACS