Customer Service Representative

Insight Global; Renton (WA); On-site; USD 32,000 - 38,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

HSA, FSA, DCFSA options

401k with employer matching

Paid time off and sick leave

Job summary

Insight Global is seeking a Customer Center Specialist in Renton, WA to provide outstanding service by identifying and arranging the best resources for each customer’s needs. You will coordinate emergency roadside service through our network of providers and support drivers daily, impacting the customer and our business.

The role emphasizes strong communication with teams, careful documentation, and the ability to manage non-emergency scheduling across shifts, including nights and weekends.

Qualifications

• 2+ years of experience in a professional customer service role.
• Exceptional customer service skills with proven ability to deal rationally with customers in difficult situations.
• Strong PC capabilities.
• Good organizational skills with the ability to effectively prioritize.
• Self-starter who is effective in working under limited supervision.
• Ability to work a flexible shift including nights, weekends, and/or holidays.

Responsibilities

• Research vehicles that are eligible for prognostic services.
• Contact owners, fleets, and dealer to determine the best course of action.
• Determine and deploy the appropriate service resources.
• Monitor job progress and provide timely updates to our customers.
• Document details of each activity associated with each incident.
• Communicate effectively with various team members simultaneously to ensure that the appropriate actions are being pursued on behalf of the customer.
• Provide non-emergency service scheduling for trucks.

Skills

Customer service experience

Computer skills

Organizational skills

Self-starter

Flexible shifts

Tools

Salesforce

Job description

6 Mo/ Contract- potential to convert permanent

Morning and Afternoon Shifts Available

Pay: $23-$27.50/hr

Must-Haves

• 2+ years of experience in a professional customer service role
• Exceptional customer service skills with proven ability to deal rationally with customers in difficult situations
• Strong PC capabilities
• Good organizational skills with the ability to effectively prioritize
• Self-starter who is effective in working under limited supervision
• Ability to work a flexible shift including nights, weekends, and/or holidays

Plusses

• Bilingual (Spanish, French or Punjabi) a plus but not required
• Reasonable mechanical aptitude (specific truck knowledge desirable but not required)
• Bachelor's degree or actively pursuing
• Experience with SalesForce or other CRM experience desired

Responsibilities

• Research vehicles that are eligible for prognostic services
• Contact owners, fleets, and dealer to determine the best course of action
• Determine and deploy the appropriate service resources
• Monitor job progress and provide timely updates to our customers
• Document details of each activity associated with each incident
• Communicate effectively with various team members simultaneously to ensure that the appropriate actions are being pursued on behalf of the customer
• Provide non-emergency service scheduling for trucks

Description

As a Customer Center Specialist, you will provide excellent service to our customers by identifying and deploying the best resources for their specific needs. You will arrange emergency roadside service through our network of service providers, driving business to our world-class dealers and products. This key role is a great way to learn about this company from the front lines and gain useful insights. You will support essential drivers daily, positively impacting their business, our business, and the well-being of the greater supply chain.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.