Customer Service Representative

Vaco; Lake Forest (CA); On-site; USD 33,062 - 38,572; Full time

Benefits offered by this job

Discretionary bonuses

Medical, dental, and vision benefits

401(K) retirement plan

Job summary

Vaco Recruiter Services is seeking a Customer Support Specialist in Lake Forest, California. In this role, you will interact with customers and vendors, prepare quotes, and coordinate with project managers to ensure job completion. The ideal candidate has at least 2 years of customer service experience and demonstrates strong problem-solving and analytical skills. The salary ranges from $24.00 to $28.00 per hour based on experience, with benefits including medical and a 401(K) plan.

Qualifications

• 2+ years of related customer service experience.
• Resourceful self-starter interested in researching answers.
• Ability to learn new concepts quickly.

Responsibilities

• Interact with customers and vendors.
• Prepare quotes and write up jobs.
• Work with project managers, drivers, and field staff.

Skills

Customer service experience

Analytical skills

Organizational skills

Time management

Problem solving

Job description

CUSTOMER SUPPORT SPECIALIST

Job Description

We are actively hiring a Customer Support Specialist to interact with customers and vendors, prepare quotes, write up jobs, and work with project managers, drivers, and field staff to ensure that work is scheduled and completed as directed.

You can succeed at this job if

• You are comfortable on the phone and writing professional emails.
• You like to learn new complex concepts.
• You enjoy working with others in a collaborative environment.
• You work well independently.
• You enjoy problem solving.
• You are excited about helping your colleagues and our customers.
• You are not afraid to ask questions.
• You are able to remember and accurately apply the information and processes that you have been taught.
• You have the ability to maintain a professional demeanor while fostering friendly relationships with clients and colleagues.
• You manage pressure well and can keep calm in challenging situations.
• You are flexible and enjoy environments where you can pivot and respond to changing priorities.

Factors for Success

• 2+ years of related customer service experience
• Resourceful self-starter who is interested in researching answers to questions from available information.
• Analytical skills and ability to think outside the box
• Organizational and time management skills
• Motivation and ability to learn new concepts quickly and adapt to a changing environment
• Strong critical thinking and problem solving skills

Pay

• Starting hourly rate will be $24.00 - $28.00 per hour based on your experience.

Benefits

• Discretionary bonuses may be available.
• Medical, dental, and vision benefits.
• 401(K) retirement plan.