Customer Service Representative

FireWater Restoration Services; Renton (WA); On-site; USD 36,000 - 55,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Paid time off

Competitive Pay

Professional Development

Job Stability in a growing industry

Job summary

FireWater Restoration Services is seeking a Customer Service Representative to ensure positive customer experiences with our agency. You will respond promptly to inquiries, maintain accurate records, and provide excellent service.

The ideal candidate is detail-oriented, friendly, and familiar with insurance products. Responsibilities include answering questions, assisting with quotes, updating policies and payments, scheduling appointments, and maintaining client interactions records while

Qualifications

• Must understand insurance products and services.
• Candidate should be detail-oriented and capable of documenting interactions accurately.
• Strong communication skills and a friendly demeanor are essential.

Responsibilities

• Answer customer questions via phone, email, and in-person
• Assist clients with new quotes, updating policies, payments, and other services
• Schedule appointments and maintain calendar
• Maintain detailed records of client interactions
• Review audits and/or policies
• Collaborate with colleagues to provide comprehensive customer service

Skills

Insurance knowledge

Excellent customer service skills

Highly organized with strong time mgmt

Familiarity with Microsoft Office

Knowledge of insurance products

Education

High school diploma/GED

Bachelor's degree preferred

Job description

Benefits:

• 401(k)


• Dental insurance


• Health insurance


• Paid time off

Benefits/Perks

• Competitive Pay


• Professional Development


• Job Stability in a growing industry

Job Description

We are seeking a professional and personable Customer Service Representative to join our team. In this role, you will be responsible for ensuring that each customer has a positive experience when reaching out to our agency. You will respond promptly to inquiries, maintain accurate records, and generally provide excellent customer service. The ideal candidate is detail-oriented, friendly, and familiar with insurance products.

Responsibilities

• Answer customer questions via phone, email, and in-person


• Assist clients with new quotes, updating policies, payments, and other services


• Schedule appointments and maintain calendar


• Maintain detailed records of client interactions


• Review audits and/or policies


• Collaborate with colleagues to provide comprehensive customer service

Qualifications

• Knowledge of insurance products


• High school diploma/GED required, Bachelor's degree preferred


• Excellent customer service skills


• Highly organized with strong time management skills


• Familiarity with Microsoft Office and other software applications