Customer Service Representative

NVA General Practice; Reno (NV); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

401k (with matching after 1 year)

Medical/dental/vision (for full time)

Discounted cell phone plans

Talk space account options

Paid Vacation (accrual starts on day 1

8 Paid Holidays

Uniform Reimbursement

Room to grow with in the company

Job summary

Kings Row Pet Hospital in Reno, NV is seeking a friendly front receptionist to join our energetic team. This entry level role involves greeting clients, answering phones, scheduling appointments, and handling payments with a focus on exceptional client service.

No prior experience is required, and on-the-job training is provided. We offer a 4‑day work week (four 10‑hour shifts), with nights and weekends off, plus a comprehensive benefits package starting on day 31.

Qualifications

• No experience required; on-the-job training provided.
• Excellent client service and clear communication.
• Ability to multitask in a fast-paced veterinary environment.
• Comfort using business software to maintain records.

Responsibilities

• Greet clients and respond to questions with a friendly approach.
• Answer phone calls, screen for service needs and schedule appointments.
• Process incoming/outgoing payments and manage text, fax, and email inquiries.
• Maintain client information and service data in the operations system.
• Monitor waiting area cleanliness and escalate complex issues to senior staff.
• Keep the clinic orderly and provide a safe, comfortable space for patients.

Skills

Customer service

Phone handling

Scheduling

Payments

Job description

Do you enjoy having nights and weekends to spend with your family and friends but still want a rewarding job to keep up with your lifestyle? How about being able to get ahead while spending your day with a fun loving group of people who are passionate about pets and their owners? If this sounds like something you would love to learn more about keep reading!

Here at Kings Row Pet Hospital, we are looking to add another team member to our front receptionist staff. Don’t worry, this is not one of those boring desk jobs where you just sit and answer the phone. We are on the go all day long and have fun while we are doing it. Our top priority is to provide the ultimate care for all our patients. We are open Monday through Friday from 8am-5pm. We are closed on the weekends to give our staff time to rest and be ready for the next week.

The Receptionist Position is an entry level position and includes but is not limited to providing excellent and expeditious client experience; greeting clients, responding to questions; processing incoming and outgoing pets, and handling payments. This position requires that you answer phone calls, which may involve answering questions, screening for service needs, and scheduling appointments. Handling incoming and outgoing text messages and faxes as well as emails. Monitoring the client waiting area to ensure cleanliness, documenting and maintaining client information, service data and other pertinent information within business operations software. While escalating complex matters to senior staff. It also includes taking care of our clinic and making sure to keep a clean hospital for all of our clients and patients to feel safe and comfortable while they are in our care. We take pride in what we do and where we do it and hope that our new team member will be a go getter that loves to jump in where needed.

No experience is necessary and we pay you while you are in training.

Benefits Start On Day 31 And Include

• 401k (with matching after 1 year)
• Medical/dental/vision (for full time employees)
• Discounted cell phone plans
• Talk space account options
• Paid Vacation (accrual starts on day one)
• 8 Paid Holidays
• Uniform Reimbursement
• Room to grow with in the company

Starting pay depends on experience and starts at $16-$20/hour. Experience includes but is not limited to, 1+ year in a vet clinic, substantial understanding of our software program, or 5+ years as a receptionist in any medical field. All other applicants are considered entry level, all training is provided during this time.

We enjoy a 4 day work week (4 ten hour shifts), with nights and weekends off!