Customer Service Representative

TEKsystems; Rancho Cucamonga (CA); Remote; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Job summary

TEKsystems is seeking an entry-level technical customer support professional for a contract-to-hire role based in Rancho Cucamonga, CA. The position is fully remote and involves handling high-volume calls, emails, and product queries, while guiding customers through installation and usage steps.

Responsibilities include diagnosing issues, documenting interactions, and escalating to the right source when needed. Prior hardware/home improvement exposure is a plus; strong communication is essential.

Qualifications

• At least one (1) year experience in a product-based customer support function and/or call center environment is preferred but not required
• Previous experience in the hardware and home improvement industry preferred
• Technical mindset and the willingness to learn

Responsibilities

• Receive consumer calls and emails regarding problems, installation instructions and general product information.
• Answer high volume incoming technical support calls.
• Provide knowledge to consumers and direct them to the proper source when needed.
• Handle a high volume of calls with tact and strong consumer service orientation per company guidelines.
• Document interactions and capture relevant data in the computer system.
• Respond to consumer repairs and requests according to Consumer Service procedures.
• Evaluate product problems to decide if repair or replacement is needed.
• Assist consumers on installation techniques, product features and models as requested by customer service.

Skills

Customer service

Support

Customer support

Troubleshooting

Call center

product support

Job description

General Duties:

• Receives consumer calls and emails in regards to problems, installation instructions and general product information.
• Answers high volume incoming technical support calls.
• Offers knowledge to consumers and directing them to the proper source if necessary.
• Handles a strong volume of calls with tact, diplomacy, and strong consumer service orientation in accordance with company guidelines.
• While working with consumers over the phone completes information on computer screen with all of the pertinent data.
• Requires basic knowledge of computer software for data input and retrieval.
• Responds to consumer repairs and requests according to Consumer Service procedures.
• Evaluate product problems, determines if product needs to be scrapped or if it can be repaired.
• Assist consumers on product such as installation techniques, product features and models etc. as requested by consumer service supervisor.

Skills

• Customer service
• Support
• Customer support
• Troubleshooting
• Call center
• product support

Top Skills Details

• Customer service
• Support
• Customer support
• Troubleshooting
• Call center
• product support

Additional Skills & Qualifications

• At least one (1) year experience in a product-based customer support function and/or call center environment is preferred but not required
• Previous experience in the hardware and home improvement industry preferred.
• Technical mindset and the willingness to learn

Experience Level

Entry Level

Job Type & Location

This is a Contract to Hire position based out of Rancho Cucamonga, CA.

Pay And Benefits

The pay range for this position is $20.00 - $20.00/hr.

• Benefits are subject to change and may be subject to specific elections, plan, or program terms.
• If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Application Deadline

This position is anticipated to close on Nov 12, 2026.

Workplace Type

This is a fully remote position.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems And TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe, and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance:

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI):

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.