Customer Support Technician

TEKsystems; Bethel (CT); On-site; USD 28,000 - 37,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Short and long-term disability

Health Spending Account (HSA)

Transportation benefits

Employee Assistance Program

Time Off/Leave

Job summary

TEKsystems in Bethel, CT is seeking a contract-to-hire Field Service Technician to provide technical support, perform maintenance, and troubleshoot energy storage systems onsite. The role includes remote support and travel to customer sites for service, training, and repairs, with approximately 35% travel.

You'll diagnose issues, maintain detailed records in HubSpot, process warranties, and coordinate with purchasing for parts.

Qualifications

• Minimum of 2 years of experience in electrical installation, electrical assembly, electronics, field service, or a related technical environment.
• Electrician, electronics, or related technical certification preferred.
• Strong troubleshooting and problem-solving skills.
• High level of computer literacy and ability to learn new software platforms and technical systems.
• Excellent customer service and communication skills.
• Strong organizational skills and attention to detail.
• Ability to learn quickly and take initiative.
• Ability to stand for extended periods and lift a minimum of 40 lbs., with occasional lifting of up to 90 lbs.
• Ability and willingness to travel approximately 35% of the time, including domestic and occasional international travel.

Responsibilities

• Provide professional technical support to customers by phone and email.
• Diagnose and troubleshoot customer units remotely.
• Travel to customer sites for maintenance, commissioning support, training, troubleshooting, and repairs as needed.
• Manage assigned customer service tickets and follow-up activities in HubSpot.
• Complete customer onboarding and maintain accurate customer and unit information in HubSpot.
• Maintain detailed service records, unit logs, maintenance history, and technical documentation.
• Support warranty and non-warranty service claims.
• Document and report field quality issues to the Quality team.
• Identify and submit manufacturing defects and coordinate the RMA process.
• Report non-conforming parts and coordinate with the Purchasing Coordinator as required.
• Assist customers with spare-parts identification and quotations.
• Update unit documentation based on field experience, service activities, and product changes.
• Assist the Technical Support Manager with service-related activities, escalations, and customer issues.
• Maintain effective email, calendar, and service scheduling organization.
• Ensure service work areas, tools, and equipment are maintained in a clean, safe, and organized condition.

Skills

customer support

Education

Electrical certification

Job description

Description

Onsite: 7AM-3:30PM NO WFH

Position Summary

This position is responsible for providing technical and customer support, performing maintenance and repairs, troubleshooting energy storage systems, and maintaining accurate service documentation.

The ideal candidate is technically capable, customer-focused, highly organized, and comfortable working both independently and as part of a fast-paced team. This role includes remote technical support as well as travel to customer locations for service, maintenance, training, and repairs.

Key Responsibilities

• Provide professional technical support to customers by phone and email.
• Diagnose and troubleshoot customer units remotely.
• Travel to customer sites for maintenance, commissioning support, training, troubleshooting, and repairs as needed.
• Manage assigned customer service tickets and follow-up activities in HubSpot.
• Complete customer onboarding and maintain accurate customer and unit information in HubSpot.
• Maintain detailed service records, unit logs, maintenance history, and technical documentation.
• Support warranty and non-warranty service claims.
• Document and report field quality issues to the Quality team.
• Identify and submit manufacturing defects and coordinate the RMA process.
• Report non-conforming parts and coordinate with the Purchasing Coordinator as required.
• Assist customers with spare-parts identification and quotations.
• Update unit documentation based on field experience, service activities, and product changes.
• Assist the Technical Support Manager with service-related activities, escalations, and customer issues.
• Maintain effective email, calendar, and service scheduling organization.
• Ensure service work areas, tools, and equipment are maintained in a clean, safe, and organized condition.

Qualifications & Requirements

• Ability to read and understand electrical schematics and technical documentation.
• Minimum of 2 years of experience in electrical installation, electrical assembly, electronics, field service, or a related technical environment.
• Electrician, electronics, or related technical certification preferred.
• Strong troubleshooting and problem-solving skills.
• High level of computer literacy and ability to learn new software platforms and technical systems.
• Excellent customer service and communication skills.
• Strong organizational skills and attention to detail.
• Ability to learn quickly and take initiative.
• Ability to work independently with minimal supervision while also collaborating effectively with a team.
• Commitment to workplace organization, cleanliness, safety, and efficiency.
• Knowledge of manufacturing and electrical safety practices.
• Ability to stand for extended periods and lift a minimum of 40 lbs., with occasional lifting of up to 90 lbs.
• Ability and willingness to travel approximately 35% of the time, including domestic and occasional international travel.

Skills

• customer support

Top Skills Details

• customer support

Preferred Traits

• Positive, customer-focused attitude.
• Strong sense of ownership and accountability.
• Team-oriented mindset with the ability to collaborate effectively.
• Continuous improvement mentality.
• Adaptability in a dynamic, fast-paced environment.
• Commitment to professionalism, safety, and operational excellence.

Experience Level

Intermediate Level

Job Type & Location

This is a Contract to Hire position based out of Bethel, CT.

Pay and Benefits

The pay range for this position is $20.00 - $27.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Contract to Hire position based out of Bethel, CT.

Application Deadline

This position is anticipated to close on Nov 12, 2026.

Workplace Type

This is a fully onsite position in Bethel,CT.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI)

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.