Call Center Representative - $18.50/hr

TEKsystems; United States; Remote; USD 21,000 - 30,000; Full time

Benefits offered by this job

PTO

Paid holidays

401(k) matching

Profit sharing

Medical, dental, vision

Job summary

TEKsystems is seeking a remote Customer Support Associate on a 6-month contract basis, with an East Coast location requirement. You will handle inbound calls about deliveries, service issues, and account inquiries, navigating complex scenarios and using MS tools to manage workflows.

The role requires flexibility to cover 8am–8pm EST shifts, availability for holidays, a background check, and potential contract-to-hire progression with benefits if a permanent role is offered.

Qualifications

• Experience handling inbound customer calls and inquiries.
• Strong communication and problem-solving abilities.
• Proficiency with MS Office and collaboration tools.

Responsibilities

• Handle inbound customer calls regarding deliveries, service issues, and account inquiries.
• Navigate complex situations such as system changes and government subsidy delays.
• Maintain professionalism and patience with frustrated or confused customers.
• Use Microsoft Teams, Outlook, Excel, and other MS applications to manage workflow.

Skills

Customer service

Communication

MS Office

Tools

Microsoft Teams

Outlook

Excel

Job description

Position Details

• Location: Remote (MUST LIVE on East Coast )
• Call Volume: 60120 calls/day depending on demand
• Start Date: 11.30.2026
• Shift: must be flexible to work between 8am-8pm EST
• Pay Rate: $18.50/hr

Responsibilities

• Handle inbound customer calls regarding deliveries, service issues, and account inquiries
• Navigate complex situations such as system changes and government subsidy delays
• Maintain professionalism and patience with frustrated or confused customers
• Use Microsoft Teams, Outlook, Excel, and other MS applications to manage workflow

Equipment Provided

• Laptop, docking station, keyboard, mouse
• Two monitors, headset
• External camera if needed

Additional Information

• Expectation to work holidays (excluding Thanksgiving this year)
• Compliance requirement: background check only
• Interview feedback provided within 24 hours
• Contract-to-hire opportunity

This is a 6-month contract role, however there is a chance for permanent employment in the future. Benefits if offered a permanent role:

• 19 days PTO
• 6 paid holidays
• 401(k) with 2.5% match
• Profit sharing (13%)
• Medical, dental, vision, HSA

Job Type & Location

This is a Contract position based out of Orlando, FL.

Pay and Benefits

The pay range for this position is $18.50 - $18.50/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Application Deadline

This position is anticipated to close on Oct 30, 2026.

Workplace Type

This is a fully remote position.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.