Customer Service Representative

Companion Veterinary Pharmacy; Raleigh (NC); On-site; USD 32,000 - 45,000; Full time

Job summary

Companion Veterinary Pharmacy in Raleigh, NC is seeking a customer service representative to interact with clients about their pets' medications, schedule pickups, issue invoices, and receive payments. Ideal candidates will be self-motivated, able to prioritize tasks, and committed to high standards of accuracy and compliance in processing payments and updating records.

The role emphasizes client interactions, problem solving, and opportunities for short-term advancement as the team delivers

Qualifications

• Experience in customer service or client-facing roles.
• Ability to handle multiple tasks and meet deadlines.
• Comfort with processing payments and handling sensitive information.

Responsibilities

• Handling difficult clients/situations and escalating to management when appropriate
• Greeting and interacting with clients in a friendly, professional, efficient manner
• Receiving and managing incoming calls
• Processing payments
• Relaying prescription information to clients as directed by the pharmacist or pharmacy technician
• Maintain and update client records and patient information

Skills

Communication skills

Self-motivation

Prioritization

Attention to detail

Job description

Description

The customer service representative is a client-only facing role whose duties include scheduling medication pick-up, interacting directly and indirectly with clients regarding their pets' medications, issuing invoices, and receiving payments. Customer Service Representatives are required to inform the manager of any escalations that may arise, clarifying payment options and processing payments.

Ideal Candidate:

• Seeking a position with short-term advancement opportunities
• Strong communication skills
• Is a self-starter demonstrating high initiative
• Ability to work independently, prioritize tasks, and meet deadlines
• Commitment to maintaining the highest standards of accuracy and compliance
• Gets excited about business process improvement
• Always looking to make processes more efficient and effective using technology
• Willing to listen and try new things and other people's ideas

Duties/Responsibilities:

• Handling difficult clients/situations and escalating to management when appropriate
• Greeting and interacting with clients in a friendly, professional, efficient manner
• Receiving and managing incoming calls
• Processing payments
• Relaying prescription information to clients as directed by the pharmacist or pharmacy technician
• Maintain and update client records and patient information