Client Service Representative (Full Time)

VCA Animal Hospitals; Town of Bedford (NY); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical, dental, vision

Paid vacation

401(k)

Job summary

VCA Animal Hospitals is seeking a friendly front desk team member to greet clients and assist their pets at our hospital. You will handle phone calls, schedule appointments, process payments, and educate clients on basic pet care while ensuring accurate records.

We value compassion for pets and people, strong communication, and the ability to work non‑traditional hours, including nights, weekends, and holidays. A positive, professional demeanor is essential to thrive in this role.

Qualifications

• At least one year of proven past experience helping customers.
• High School Diploma/GED or equivalent.
• Excellent listening and communication skills.
• Compassion for pets and people, with awareness of others’ reactions.
• Proven decision‑making skills to choose the most appropriate course of action.
• The ability to integrate new information into problem‑solving.
• Proficiency in Microsoft Office.
• Willingness to work non‑traditional hours, including nights, weekends and holidays.
• The ability to lift up to 40 lbs and be exposed to hazards associated with pets.

Responsibilities

• Greeting visitors, answering phones, and guiding clients and pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound follow-up calls and contacting prospective clients.
• Presenting and explaining fees and processing payments.
• Recommending and obtaining products, services, and prescriptions.
• Educating clients on pet care and husbandry basics.
• Managing medical records, charts, reports, and correspondence.
• Demonstrating compassionate, polished service to pet lovers.

Skills

Customer service

Communication skills

Compassion for pets and people

Problem-solving

Willingness to work non-traditional

Teamwork

Education

High School Diploma/GED

Tools

Microsoft Office

Job description

Responsibilities

• Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms
• Scheduling and confirming appointments
• Placing outbound calls for follow-ups and reaching out to prospective clients
• Presenting and explaining fees, including processing payments
• Recommending, selecting, and obtaining products and services, including prescriptions
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control)
• Managing medical records, charts, reports and correspondence
• If you are compassionate, polished, love to help people who love pets this maybe the job for you!

QUALIFICATIONS

• At least one year of proven past experience helping customers
• High School Diploma/GED or equivalent
• Excellent listening and communication skills
• Compassion for pets and people—as well as awareness and understanding of others’ reactions
• Proven decision‑making skills to choose the most appropriate course of action
• The ability to integrate new information into problem‑solving
• Proficiency in Microsoft Office
• Willingness to work non‑traditional hours, including nights, weekends and holidays
• The ability to lift up to 40 lbs. and be exposed to hazards associated with pets such as allergies, contagious diseases, noises, odors, bites, scratches, and animal waste

BENEFITS

Compensation based on experience, range: $18-24/hr

We offer competitive compensation along with a comprehensive benefits package, including, medical/dental/vision and paid vacation (for F/T employees only), 401(k), generous personal pet care discounts and more!

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com