Client Service Representative

Community Veterinary Partners; Maywood (NJ); On-site; USD 32,000 - 42,000; Full time

Job summary

Community Veterinary Partners is seeking a Customer Service Representative to be the primary contact for clients, handling inquiries by phone, email, and chat, and guiding them through their veterinary visits with professionalism.

This role emphasizes maintaining accurate records of client interactions, patient scheduling, and transactions, while collaborating with the veterinary team to provide compassionate support to pet parents and clear, practical health information to help them make

Qualifications

• High school diploma or equivalent.
• Basic computer operations proficiency.
• Strong verbal and written communication skills.
• Experience in a service-oriented environment.

Responsibilities

• Respond promptly and professionally to client inquiries via phone, email, and chat.
• Assist clients throughout their veterinary visits.
• Maintain accurate records of client interactions, patient records, transactions, and scheduling.
• Collaborate with the veterinary team to support pet parents.
• Provide pet health information to help clients make informed decisions.

Skills

Verbal communication

Written communication

Computer skills

Multitasking

Customer service

Education

High school diploma or equivalent

Job description

About The Role

The Customer Service Representative (CSR) plays a pivotal role in maintaining and enhancing the relationship between the hospital and its clients. This position is responsible for addressing customer inquiries, resolving issues efficiently, and ensuring a positive customer experience that fosters loyalty and satisfaction. The CSR will serve as the primary point of contact for clients, utilizing strong communication skills and computer proficiency to manage interactions across various platforms.

Minimum Qualifications

• High school diploma or equivalent.
• Proficiency in basic computer operations
• Strong verbal and written communication skills.
• Ability to manage multiple customer interactions efficiently and with professionalism.
• Experience working with a customer base in a service-oriented environment.

Preferred Qualifications

• Previous experience in a customer service role
• Additional language skills to support a diverse customer base.
• Problem-solving skills with a focus on customer satisfaction.
• Ability to work flexible hours including weekend shifts

Responsibilities

• Respond promptly and professionally to client inquiries via phone, email, and chat.
• Assist clients throughout their veterinary visits
• Maintain accurate records of client interactions, patient records, transactions, and patient scheduling
• Collaborate with the veterinary team to provide support to pet parents
• Provide pet health information to assist clients in making informed decisions