Customer Service Representative - Primary Care - Caryville

Community Health Systems; La Follette (TN); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Competitive pay

Medical, dental, vision, and life

PTO and illness benefits

401(k) with company match

Career development opportunities

Job summary

Community Health Systems is hiring a Customer Service Representative in Caryville to handle inquiries via phone, email, chat, and in person. You will document interactions, resolve issues, and collaborate with internal teams to deliver excellent service.

The role emphasizes empathy, attention to detail, and timely resolutions across channels, helping maintain high customer satisfaction and accurate records in the system.

Qualifications

• Associate degree or coursework in Business, Communications, or a related field preferred.
• 1-2 years of experience in customer service, call center, or administrative support required.

Responsibilities

• Responds to customer inquiries via phone, email, live chat, and written correspondence, ensuring a courteous and professional interaction.
• Handles inbound calls from both internal and external customers, creating service cases and documenting all interactions accurately.
• Demonstrates empathy and active listening to understand customer concerns and provide appropriate resolutions.
• Resolves billing issues and service-related concerns in accordance with company policies and procedures.
• Maintains customer records and case notes accurately in the system.
• Escalates complex issues to internal departments to ensure a seamless customer experience.
• Provides solutions within service timeframes and follows up to ensure issue resolution and satisfaction.
• Meets productivity and service quality standards and handles multiple platforms efficiently.

Skills

Google Suite

ServiceNow

Softphone

CRM systems

Verbal communication

Written communication

Data entry

Attention to detail

Team collaboration

Education

Associate Degree

Tools

ServiceNow

Google Suite

Softphone

Oracle ERP

Job description

Customer Service Representative - Primary Care - Caryville

Job Description

Why Join Us?

• Be Valued for What You Bring to the Team – Competitive pay that rewards your hard work
• Benefits You Can Count On – Medical, dental, vision, and life insurance coverage
• Work Hard. Recharge Often. – Generous PTO and extended illness benefits
• Invest in Your Future – 401(k) with company match
• Grow With Us – Career development, learning opportunities, and advancement pathways
• We Invest in Your Success – Licensure and certification reimbursement
• Student Loan Support – Assistance available for eligible roles
• Your Wins Deserve Recognition – Employee rewards and recognition programs
• A Team You'll Love Working With – A collaborative, purpose-driven culture making a difference every day
• Additional Voluntary Benefits – Choose from options such as pet insurance, identity protection, and legal insurance.

Great people. Great benefits. Meaningful work. Join us and make an impact!

Job Summary

The Customer Service Representative is responsible for handling customer inquiries, resolving issues, and providing a positive service experience across multiple communication channels, including phone, email, chat, and in-person interactions. This role requires strong problem-solving skills, professionalism, and attention to detail to ensure timely resolution of customer concerns while maintaining high service standards.

Essential Functions

• Responds to customer inquiries via phone, email, live chat, and written correspondence, ensuring a courteous and professional interaction.
• Handles inbound calls from both internal and external customers, creating service cases and documenting all interactions accurately.
• Demonstrates empathy and active listening skills to understand customer concerns and provide appropriate resolutions.
• Researches and resolves customer complaints, billing issues, and service-related concerns in accordance with company policies and procedures.
• Accurately updates and maintains customer records and case notes in the system, ensuring complete documentation of issues and resolutions.
• Works collaboratively with internal departments to **escalate** and resolve complex issues, ensuring a seamless customer experience.
• Provides appropriate solutions and alternatives within service timeframes, following up to ensure issue resolution and customer satisfaction.
• Meets and maintains productivity and service quality standards, ensuring efficiency in handling customer interactions.
• Performs other duties as assigned.
• Maintains regular and reliable attendance.
• Complies with all policies and standards.

Qualifications

• Associate Degree or coursework in Business, Communications, or a related field preferred
• 1-2 years of experience in customer service, call center, or administrative support required

Knowledge, Skills and Abilities

• Working knowledge of Google Suite, ServiceNow or similar ticketing platform, soft phone software, willingness to learn enterprise wide (ERP) such as Oracle or similar.
• Strong verbal and written communication skills, ensuring clear and professional interactions.
• Ability to handle high call volumes and multi-task across different customer service platforms.
• Strong problem-solving skills with the ability to resolve customer concerns efficiently and effectively.
• Proficiency in customer service software, CRM systems, and Microsoft Office applications.
• Ability to remain calm and professional in high-stress situations while de-escalating customer concerns.
• Strong attention to detail in data entry, documentation, and customer interactions.
• Ability to work independently and as part of a collaborative team in a fast-paced environment.

Job Info

• Job Identification 165440
• Job Category Administrative Support
• Posting Date 09/23/2026, 12:00 AM
• Job Schedule Full time
• Job Shift Day