Customer Service Representative

JOHN JULES EXECS INC; Fayetteville (NC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive salary

Opportunity for advancement

Paid training

Job summary

JOHN JULES EXECS INC in Fayetteville, NC is seeking a full-time Customer Service Representative to be the frontline contact for customers. You will answer questions, resolve inquiries, and address concerns, ensuring customers feel heard and supported.

You will engage with customers across channels, troubleshoot issues, explain pricing and policies, and uphold high standards of service and product knowledge. This role emphasizes integrity, performance, and teamwork.

Qualifications

• 1–3 years of experience in customer service, call center operations, retail, or hospitality settings.
• Excellent verbal and written communication skills with a strong phone and chat presence.
• Proven problem-solving skills and the ability to stay calm, patient, and professional under pressure.
• High attention to detail, accurate record-keeping, and exceptional organizational abilities.
• Positive, team-oriented attitude with a true passion for creating memorable customer experiences.

Responsibilities

• Customer Support: Engage directly with customers to provide warm, responsive, and friendly assistance across all primary service channels.
• Problem Solving & Solutions: Proactively identify customer needs, troubleshoot issues, and recommend appropriate products, services, or upgrades.
• Inquiry Handling: Clearly explain pricing, policy details, and general account or product information.
• Performance Goals: Achieve individual and team service and resolution targets through clear, empathetic, and persuasive communication.
• Product Knowledge: Maintain comprehensive, up-to-date knowledge of our client's products, offerings, and operational policies.

Skills

Customer service

Communication

Problem solving

Attention to detail

Team player

Job description

Benefits

• Competitive salary
• Opportunity for advancement

Job Title: Customer Service Representative

Location: Fayetteville, NC

Job Type: Full Time

As a Customer Service Representative, you’ll be on the front lines of our growth strategy, connecting with prospective and existing customers, understanding their needs, and delivering exceptional service that makes a measurable difference. We’re building a team that values integrity, performance, and people—and we want you to be part of it.

Job Summary

You’ll be the key point of contact for our customers. You will answer questions, resolve inquiries, and address concerns—all while serving as the primary face and voice of our company! Your role ensures that every customer feels heard, supported, and confident in the solutions we provide.

Key Responsibilities

• Customer Support: Engage directly with customers to provide warm, responsive, and friendly assistance across all primary service channels.
• Problem Solving & Solutions: Proactively identify customer needs, troubleshoot issues, and recommend appropriate products, services, or upgrades.
• Inquiry Handling: Clearly explain pricing, policy details, and general account or product information.
• Performance Goals: Achieve individual and team service and resolution targets through clear, empathetic, and persuasive communication.
• Product Knowledge: Maintain comprehensive, up-to-date knowledge of our client's products, offerings, and operational policies.

Qualifications

• Experience: 1–3 years of experience in customer service, call center operations, retail, or hospitality settings.
• Communication: Excellent verbal and written communication skills with a strong phone and chat presence.
• Composure: Proven problem-solving skills and the ability to stay calm, patient, and professional under pressure.
• Organization: High attention to detail, accurate record-keeping, and exceptional organizational abilities.
• Mindset: Positive, team-oriented attitude with a true passion for creating memorable customer experiences.

What We Offer

• Competitive salary

• Fun, collaborative, and supportive team environment.
• Clear growth path and career advancement opportunities in customer experience and operations.
• Ongoing professional development, paid training, and skill building.
• Exposure to exciting, high-profile clients and industry partners.