Customer Service Representative

Staffmark Group; Portland (TN); On-site; USD 40,000 - 44,000; Full time

Benefits offered by this job

Competitive weekly pay

Medical/dental/vision benefits

Life and disability insurance

401(k) plan

Team oriented environment

Job summary

Staffmark Group in Portland, TN is hiring a Customer Service Representative to help customers, solve problems, and maintain positive relationships while delivering outstanding service.

The role requires strong communication, data entry, and familiarity with SAP and Microsoft Excel; it offers first shift, Monday–Friday, 7:00 AM–3:30 PM and a pay rate of $20.00 per hour. Bring Your People Skills. We'll Bring the Opportunity.

Qualifications

• High school diploma or GED required.
• Additional customer service, business, or office training is beneficial.
• Strong verbal and written communication skills.
• Experience with computers, business software, and data entry systems.
• Excellent organizational skills with the ability to manage multiple priorities.
• Professional, courteous, and solution-focused customer service.
• Previous customer service, administrative, order-entry, or clerical experience.
• Proficiency with Microsoft Excel.
• SAP experience is preferred but not required.
• Strong data-entry skills with attention to detail.

Responsibilities

• Manually process customer purchase orders and accurately update information in SAP.
• Enter data and maintain customer portals.
• Organize, file, and maintain shipping documents.
• Respond professionally to customer requests by telephone and email.
• Provide customers with requested shipping and order documentation.
• Verify information for accuracy and resolve basic discrepancies.
• Assist the customer service team with general administrative tasks.
• Maintain organized electronic and paper records.
• Communicate with internal departments to support timely order processing.

Skills

Communication skills

Data entry accuracy

Organizational skills

Team player

Attendance reliability

Multitasking

Bilingual (asset)

Education

High school diploma or GED

Some college coursework

Tools

SAP

Microsoft Excel

Microsoft Office

CRM software

Order processing systems

Job description

Now hiring for a Customer Service Representative

Location: Portland, TN

Pay Rate: $20.00 per hour

Schedule: 1st Shift | Monday - Friday | 7 AM - 3:30 PM

Bring Your People Skills. We'll Bring the Opportunity.

Looking for Customer Service Representative jobs in Portland where great communication makes a real difference? This opportunity lets you assist customers, solve problems, and build positive relationships while helping deliver outstanding service every day.

If your skills and experience are a good match for this role please apply today. This opportunity is based on a Customer Service Representative career path and is being offered by Staffmark to qualified candidates.

Job Duties

• Manually process customer purchase orders and accurately update information in SAP
• Enter data and maintain customer portals
• Organize, file, and maintain shipping documents
• Respond professionally to customer requests by telephone and email
• Provide customers with requested shipping and order documentation
• Verify information for accuracy and resolve basic discrepancies
• Assist the customer service team with general administrative tasks
• Maintain organized electronic and paper records
• Communicate with internal departments to support timely order processing

Education Requirements

• High school diploma or GED required.
• Additional customer service, business, or office training is beneficial.

Experience Requirements

• Strong verbal and written communication skills.
• Ability to provide professional, courteous, and solution-focused customer service.
• Experience using computers, business software, and data entry systems.
• Excellent organizational skills with the ability to manage multiple priorities.
• Commitment to professionalism, accuracy, and customer satisfaction.
• Previous customer service, administrative, order-entry, or clerical experience
• Proficiency with Microsoft Office, including Excel
• SAP experience is preferred but not required
• Strong data-entry skills with excellent attention to detail
• Professional written and verbal communication skills
• Ability to prioritize assignments and manage multiple responsibilities
• Dependable attendance and the ability to work effectively as part of a team
• Some college coursework is preferred but not required

Preferred Qualifications

• Previous customer service, call center, retail, office support, or administrative experience is preferred.
• Experience working with CRM software, order processing systems, or customer databases is beneficial.
• Bilingual communication skills may be considered an asset depending on the position.
• Individuals who demonstrate patience, professionalism, adaptability, and excellent communication skills are well positioned for success as a Customer Service Representative.

Physical Capabilities

• Ability to remain seated or stand for extended periods while assisting customers.
• Frequent use of computers, telephones, and standard office equipment.
• Ability to communicate clearly with customers, coworkers, and business partners.
• Ability to perform repetitive keyboard and data entry tasks throughout the workday.

Benefits

• Competitive Weekly Pay
• Comprehensive Benefits including medical, dental, and vision coverage.
• Life Insurance and Disability Insurance for added peace of mind.
• Optional 401(k) Plan to help you prepare for the future.
• Supportive Team Environment focused on professional growth and customer success.

"Always keeping in touch. Even when I had a couple jobs to pick from they kept looking for interviews. To try and find something that best suits me" Staffmark Associate

Turn your people skills into a paycheck. Start here.

About Us

At Staffmark, we connect hardworking people with great companies, creating opportunities that make a lasting impact.

Staffmark is an equal opportunity employer. Allapplicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Staffmark offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Staffmark is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at https://smgroupna.com/privacy-notice-for-candidates-and-employees-contractors. By applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. Frequency varies and message/data rates may apply. Reply STOP to cancel or HELP for help.