Customer Service Representative

ManpowerGroup; Sparta (TN); On-site; USD 21,000 - 25,000; Full time

Job summary

ManpowerGroup in Sparta, TN is seeking a Customer Service Representative to support the Sales Team and handle quotes and order updates. You will communicate with customers by phone, email, and live chat to ensure accurate information and timely responses.

The ideal candidate has 2+ years in customer service or sales, proficient with MS Office, good phone etiquette, and the ability to multitask in a fast-paced environment. Background check and drug screening are required.

Qualifications

• 2+ years of customer service or sales experience.
• Experience with MS Office (Word, Excel, Outlook).
• Willing to undergo background check and drug screening.

Responsibilities

• Answers calls, emails and live chats from customers and provide them with new quotes or order status on existing orders.
• Conduct calls to vendors to find suppliers for the items customers are looking for or to update customers order status.
• Take customer orders over the phone.
• Cold calling is limited as most customers contact us via calls/emails. Some customer follow-up may be required.

Skills

Phone etiquette

Multitasking

Customer service

MS Office

Tools

AS400

Job description

Our client, is seeking a Customer Service Representative to join their team. As a Customer Service Representative you will be supporting the Sales Team. The ideal candidate will have experience is phone etiquette, experience with Microsoft Office Suite, strong service-oriented mindset, and multitasking skills which will align successfully in the organization.

Job Title: Customer Service Representative

Location: Sparta, TN

Pay Range: $15.00 - $18.00 (based on experience)

What's the Job?

• Answers calls, emails and live chats from customers and provide them with new quotes or order status on existing orders.
• Conduct calls to vendors to find suppliers for the items customers are looking for or to update customers order status.
• Take customer orders over the phone.
• Cold calling is limited as most customers contact us via calls/emails. Some customer follow-up may be required.

What's Needed?

+ + 2 years of Customer Service/Sales experience

• Experience in basic office skills and proper phone etiquette.
• Excellent Computer skills
• Experience in phone based sales/customer service preferred.
• MS Office software experience (Word, Excel, and Outlook primarily)
• AS400 system experience is a bonus but not required.
• Experience with filtration is a bonus but not required
• Must be willing to submit to background check and drug screening

What's in it for me?

• Free training to upgrade your skills, including a free college tuition program
• Medical, dental, vision, 401k
• Weekly pay with direct deposit
• 24/7 Manpower customer care support
• Dedicated Career Partner to help you achieve your career goals

About ManpowerGroup, Parent Company of: Manpower, Experis and Talent Solutions

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.