Customer Service Representative

Lkq-Corporation; Portland (OR); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health/Dental/Vision Insurance

Paid Time Off

401k with Company Match

Short-Term Disability

Long-Term Disability

Tuition Reimbursement

Employee Discounts

Job summary

LKQ Corporation in Portland, OR is hiring a customer service representative to provide world-class service with strong product knowledge and proactive communication with distribution centers and customers.

The role handles price quotes, vehicle purchase quotes, and inquiries, with opportunities for growth and a benefits package. Base pay is $20/hour plus commission, and bilingual English/Spanish or English/French is a plus.

Qualifications

• High school diploma or GED required; associate degree preferred.
• Sales or customer service experience, especially in a call center environment preferred.
• Bi-lingual: English & Spanish or English & French advantageous.

Responsibilities

• Provide quality customer service to customers.
• Communicate with distribution centers and customers to ensure accurate documentation and service.
• Handle phone calls and emails for price quotes and vehicle purchase quotes; address inquiries.
• Maintain ongoing communication with customers to ensure satisfaction.
• Knowledge of inventory, invoicing, and related processes; may handle eBay/eCommerce tasks.
• Assist customers in finding products and generate sales from online leads.
• Perform duties to meet standards and metrics; other duties as assigned.

Skills

Customer service

Communication

Bilingual English/Spanish or English/F

Arithmetic

Microsoft Outlook

Microsoft Word

Microsoft Excel

Education

High School Diploma/GED

Associate's Degree

Tools

Outlook

Word

Excel

Job description

Join the LKQ Family! We're looking for motivated individuals to join our team at LKQ Corporation. With opportunities for growth, competitive benefits, and a supportive work environment, LKQ is the place to be. Apply now and take the first step toward a rewarding career!Pay Rate $20 + CommissionResponsible for providing our customers with a world-class experience through excellent product knowledge, customer service skills, and use of our business systems.Essential Job DutiesProvide quality customer service.Communicate directly with distribution centers and customers to ensure accuracy in documentation, information, and services.Handle phone calls and emails from customers pertaining to price quotes for inbound inquiries, purchase quotes for vehicles considered for sale and various customer issues and inquiries.Ensure the company establishes and maintain constant communication with customers.Knowledgeable on all aspects of product inventory which may include sales and product information, cancellations, credits, invoicing and/or customer service inquiries.May require an understanding of eBay and eCommerce sites.May generate sales/buys from online leads.Provide customers with a better solution when available, and assist our customers in finding the products they need.Perform all tasks to specified standards and metrics on a consistent basis.Assume other duties as assigned.Supervisory ResponsibilitiesNot responsible for supervising employees.Minimum RequirementsEducation & ExperienceHigh School Diploma/GEDPreferred RequirementsAssociate's DegreeSales or customer service experience, especially in a call center environment.Bi-Lingual, English & Spanish or English & French.Knowledge/Skills/AbilitiesAbility to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rates, ratios, and percentages and to draw and interpret graphs.Frequent use of Outlook, Word, Excel, graphics, etc.Basic messages communicated orally. May write brief messages and keep simple records. May explain and offer guidance on routine procedures.Problems encountered are routine, somewhat repetitive and generally solved by following clear directions and procedures.Decisions generally affect own job or assigned functional area.Results are defined and existing practices are used as guidelines for how to complete work activities; works closely with supervisor/manager who provides broad guidance and overall direction.Prioritize assigned and routine tasks. Handle appropriately.No additional competencies required.Essential Physical Demands/Work EnvironmentWork is primarily sedentary: must be able to sit for extended periods of time and use a computer, keyboard, and mouse, frequently.Travel may be required periodically, including overnight stays (contingent on position requirements).Must be able to lift up to 50 pounds.Benefits:Health/Dental/Vision InsurancePaid Time OffPaid Parental LeaveFertility Coverage401k with Generous Company MatchCompany Paid Life Insurance and Long-Term DisabilityShort-Term DisabilityEmployee Assistance ProgramTuition ReimbursementEmployee DiscountsPNC Daily Pay OptionJoin us for an exciting career journey with positive, driven individuals.