Customer Service Representative

LKQ Corp; Portland (OR); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Health/Dental/Vision Insurance

Paid Time Off

Paid Parental Leave

401k with Generous Company Match

Employee Discounts

Tuition Reimbursement

PNC Daily Pay Option

Job summary

LKQ Corp in Portland, OR is seeking a motivated customer service professional with a pay rate of $20 per hour plus commission. Use product knowledge and company systems to deliver world-class support to customers and distribution centers.

Responsibilities include handling calls and emails for quotes and vehicle purchases, ensuring accurate documentation, and providing effective solutions. Growth opportunities and competitive benefits are available.

Qualifications

• High School Diploma or GED required.
• Bi-lingual English & Spanish or English & French preferred.
• Sales or customer service experience, especially in a call center environment.
• Ability to perform basic math and use business systems.

Responsibilities

• Provide quality customer service and respond to inquiries.
• Communicate with distribution centers and customers to ensure accurate documentation.
• Handle calls and emails for price quotes and vehicle purchase inquiries.
• Assist customers in finding products and solutions.
• Maintain consistent communication with customers and meet performance metrics.

Skills

Customer service

Communication

Outlook

Word

Excel

Education

High School Diploma/GED

Associate's Degree

Tools

Outlook

Word

Excel

Job description

Join the LKQ Family! We're looking for motivated individuals to join our team at LKQ Corporation. With opportunities for growth, competitive benefits, and a supportive work environment, LKQ is the place to be.

Pay Rate $20 + Commission

Responsible for providing our customers with a world-class experience through excellent product knowledge, customer service skills, and use of our business systems.

• Provide quality customer service.
• Communicate directly with distribution centers and customers to ensure accuracy in documentation, information, and services.
• Handle phone calls and emails from customers pertaining to price quotes for inbound inquiries, purchase quotes for vehicles considered for sale and various customer issues and inquiries.
• Ensure the company establishes and maintain constant communication with customers.
• Knowledgeable on all aspects of product inventory which may include sales and product information, cancellations, credits, invoicing and/or customer service inquiries.
• May require an understanding of eBay and eCommerce sites.
• May generate sales/buys from online leads.
• Provide customers with a better solution when available, and assist our customers in finding the products they need.
• Perform all tasks to specified standards and metrics on a consistent basis.
• Assume other duties as assigned.

Supervisory Responsibilities

Not responsible for supervising employees.

Minimum Requirements

Education & Experience

High School Diploma/GED

Preferred Requirements

• Associate's Degree
• Sales or customer service experience, especially in a call center environment.
• Bi-Lingual, English & Spanish or English & French.

Knowledge/Skills/Abilities

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rates, ratios, and percentages and to draw and interpret graphs.
• Frequent use of Outlook, Word, Excel, graphics, etc.
• Basic messages communicated orally. May write brief messages and keep simple records. May explain and offer guidance on routine procedures.
• Problems encountered are routine, somewhat repetitive and generally solved by following clear directions and procedures.
• Decisions generally affect own job or assigned functional area. Results are defined and existing practices are used as guidelines for how to complete work activities; works closely with supervisor/manager who provides broad guidance and overall direction.
• Prioritize assigned and routine tasks. Handle appropriately.

Essential Physical Demands/Work Environment

• Work is primarily sedentary: must be able to sit for extended periods of time and use a computer, keyboard, and mouse, frequently.
• Travel may be required periodically, including overnight stays (contingent on position requirements).
• Must be able to lift up to 50 pounds.

Benefits

• Health/Dental/Vision Insurance
• Paid Time Off
• Paid Parental Leave
• Fertility Coverage
• 401k with Generous Company Match
• Company Paid Life Insurance and Long-Term Disability
• Short-Term Disability
• Employee Assistance Program
• Tuition Reimbursement
• Employee Discounts
• PNC Daily Pay Option

Join us for an exciting career journey with positive, driven individuals.