Customer Service Representative

MaineGuide; Portland (ME); On-site; USD 19,000 - 27,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Employee assistance program

Employee discount

Flexible schedule

Flexible spending account

Health insurance

Health savings account

Life insurance

Paid time off

Parental leave

Professional development assistance

Referral program

Retirement plan

Tuition reimbursement

Vision insurance

Job summary

MaineGuide in Portland, ME seeks a dynamic Customer Service Representative to be the first point of contact for clients, delivering exceptional support across calls, email, and live chat. The role emphasizes organization, tech-savviness, and a passion for outstanding customer experiences.

The ideal candidate will be bilingual (English/Spanish or other languages), proficient with Microsoft Office and Google Workspace, and capable of basic bookkeeping with QuickBooks.

Qualifications

• Prior clerical or administrative experience in an office environment is preferred.
• Bilingual English/Spanish or other languages is a plus.
• Familiarity with Microsoft Office (Word, Excel) and Google Workspace (Docs, Sheets) preferred.
• Experience with QuickBooks or similar bookkeeping software advantageous.
• Front desk responsibilities and general office management experience valued.

Responsibilities

• Handle incoming calls using multi-line phone systems with professionalism and courtesy.
• Manage client communications via phone, email, and live chat, providing accurate information and troubleshooting.
• Maintain organized records using spreadsheets, Microsoft Office and Google Workspace for data entry tasks.
• Assist with office management duties such as filing, calendar management, and proofreading.
• Utilize QuickBooks for basic bookkeeping tasks and data entry.
• Support front desk activities including greeting visitors and managing appointments.
• Demonstrate strong organizational skills while handling multiple priorities and maintaining phone etiquette.

Skills

Customer service

Bilingual English/Spanish

Microsoft Office

Google Workspace

Data entry

Front desk operations

QuickBooks

Administrative support

Tools

QuickBooks

Microsoft Office

Google Workspace

Job description

Job Summary

We are seeking a dynamic and dedicated Customer Service Representative to join our team! In this vital role, you will serve as the first point of contact for our clients, providing exceptional support and ensuring their needs are met with professionalism and enthusiasm. Your energetic approach will help foster positive relationships, resolve inquiries efficiently, and contribute to a welcoming office environment. The ideal candidate is highly organized, tech-savvy, and passionate about delivering outstanding customer experiences across various communication channels.

Responsibilities

• Handle incoming calls using multi-line phone systems with professionalism and courtesy, ensuring each caller receives prompt assistance.
• Manage client communications via phone, email, and live chat, providing accurate information and troubleshooting issues effectively.
• Maintain organized records using spreadsheets, Microsoft Office applications, and Google Workspace tools to track customer interactions and data entry tasks.
• Assist with office management duties such as filing, calendar management, and document proofreading to support daily operations.
• Utilize technical proficiency in software like QuickBooks for basic bookkeeping tasks and data entry to ensure accurate financial records.
• Support front desk activities including greeting visitors, managing appointment schedules, and maintaining a tidy reception area.
• Demonstrate strong organizational skills by managing multiple priorities efficiently while maintaining excellent phone etiquette and customer support standards.

Experience

• Prior clerical or administrative experience in an office environment is highly preferred.
• Proven customer service background with excellent communication skills in both bilingual (English/Spanish or other languages) settings is a plus.
• Familiarity with office productivity software such as Microsoft Office (Word, Excel), Google Workspace (Docs, Sheets), and productivity tools like spreadsheets and word processing applications.
• Experience with office management tasks including calendar management, filing systems, and office equipment operation.
• Knowledge of technical tools such as QuickBooks or similar bookkeeping software is advantageous.
• Previous roles involving front desk responsibilities or medical/dental receptionist duties will be considered valuable assets.
• Strong computer literacy combined with organizational skills ensures efficient handling of data entry, proofreading, and client communication tasks.

Join us if you’re eager to bring your energetic spirit and exceptional organizational skills to a vibrant team dedicated to delivering top‑tier customer support! This paid position offers the opportunity to grow your career while making a meaningful impact on our clients’ experiences every day.

Pay: From $16.75 per hour

Expected hours: 20.0 – 40.0 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Work Location: In person