Customer Service Specialist

Z Salon; Louisville (KY); Presencial; USD 42 981 000 - 63 039 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

401(k)

401(k) matching

Flexible schedule

Health insurance

On-the-job training

Paid time off

Referral program

Resumo da oferta

Z Salon in Louisville, KY seeks a Customer Service Representative to deliver exceptional client support and inquiries handling. You will maintain accurate records, handle inquiries via phone, email and chat, and assist with cash handling while upholding professional front-line service standards.

The role emphasizes strong communication, quick information analysis, and a proactive approach to problem-solving to ensure a positive customer experience and team collaboration.

Qualificações

• Strong customer service skills for handling inquiries and difficult situations.
• Attention to detail in data entry and record keeping.
• Excellent phone etiquette and clear communication with clients.

Responsabilidades

• Respond to customer inquiries via phone, email, and chat professionally.
• Provide accurate information about products and services and address concerns.
• Conduct outbound follow-ups to ensure customer satisfaction.
• Perform data entry to maintain accurate customer interaction records.
• Handle cash transactions and assist with cash handling procedures.
• Utilize phone etiquette to create a welcoming customer experience.
• Collaborate with team members to resolve issues and improve service delivery.

Conhecimentos

Customer service

Data entry

Phone etiquette

Interpersonal skills

Problem solving

Stamina

Descrição da oferta de emprego

Job Summary

We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. The ideal candidate will be responsible for providing exceptional customer support, handling inquiries, and ensuring a positive experience for our clients. This role requires strong communication skills, the ability to analyze customer needs, and a commitment to delivering high-quality service.

Duties

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide accurate information regarding products and services while addressing customer concerns.
• Conduct outbound calling to follow up on customer inquiries and ensure satisfaction.
• Perform data entry tasks to maintain accurate records of customer interactions.
• Handle cash transactions and assist with cash handling procedures as needed.
• Utilize phone etiquette to create a welcoming environment for customers.
• Collaborate with team members to resolve complex issues and improve service delivery.

Qualifications

• Strong customer service skills with the ability to handle challenging situations effectively.
• Proficiency in data entry with attention to detail.
• Excellent phone etiquette and interpersonal skills.
• Ability to analyze information quickly and provide solutions efficiently.
• A proactive approach to problem-solving and customer support.
• Requires being able to stand for long periods of time.

Join us in delivering outstanding service that makes a difference!

Job Types: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Referral program