Customer Service Representative

Cedar Pacific Corp.; Portland (OR); On-site; USD 35,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Paid time off

Job summary

Cedar Pacific Corp. in Portland, OR is hiring a full-time Customer Service Representative. The role offers a salary range of $35,000 to $48,480 per year with benefits including health insurance, a retirement plan, and paid time off.

You will handle inquiries, process orders, verify information, and provide product details to customers. Collaboration with sales and marketing and a focus on accuracy and professionalism are key to success in this role.

Qualifications

• High school diploma or equivalent and 1+ year of customer service experience.
• Excellent written and verbal communication skills.
• Proficiency with Microsoft Office, especially Outlook and Excel.
• Familiarity with CRM software is a plus.

Responsibilities

• Handle customer inquiries and complaints with prompt, accurate responses.
• Assist in developing and implementing customer service programs.
• Maintain accurate records of customer interactions and complaints.
• Collaborate with sales and marketing to improve customer satisfaction.
• Provide exceptional service to internal and external customers.
• Stay up-to-date with industry trends and best practices in customer service.
• Participate in quality assurance to ensure consistent service delivery.
• Contribute to customer service training program development and implementation.

Skills

Customer service

Communication

Problem-solving

Multitasking

Team collaboration

Industry knowledge (forestry)

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Outlook

Excel

CRM software

Job description

Cedar Pacific Corp., a leading company in the forestry and timber industry, is hiring a Customer Service Representative in Portland, OR. This full-time position offers a salary range of $35,000 to $48,480 and is available until November 23, 2026.

As a Customer Service Representative, you will be the primary point of contact for clients, handling a wide array of inquiries that range from product information to order status updates. Your role involves resolving issues promptly and effectively, ensuring that customers receive the assistance they need. You will also be responsible for processing orders accurately, verifying customer information, and updating records in a timely manner. Additionally, you will provide detailed product information, including specifications, features, and availability, to help customers make informed decisions. Your goal is to ensure customer satisfaction by delivering exceptional service and maintaining a high level of professionalism in all interactions.

You will work with a team of professionals in a collaborative environment in Portland, OR. The workplace is known for its supportive culture and commitment to customer service excellence.

The salary range for this position is between $35,000 and $48,480 per year, providing a competitive base pay that reflects the responsibilities and qualifications required for the role. Employees in this position can expect to receive comprehensive benefits, including health insurance that covers a range of medical services, retirement plans with employer contributions, and paid time off for vacations, sick days, and personal leave. These benefits are designed to support the overall well-being and financial security of employees, ensuring they have the resources needed to balance work and personal life.

• Handle customer inquiries and complaints, providing prompt and accurate responses.
• Assist in the development and implementation of customer service strategies and programs.
• Maintain accurate records of customer interactions and complaints.
• Collaborate with sales and marketing teams to enhance customer satisfaction.
• Provide exceptional service to both internal and external customers.
• Stay up-to-date with industry trends and best practices in customer service.
• Participate in quality assurance activities to ensure consistent service delivery.
• Contribute to the development and implementation of customer service training programs.
• High school diploma or equivalent, with at least 1 year of customer service experience.
• Excellent written and verbal communication skills.
• Strong problem-solving and multitasking abilities.
• Proficiency in Microsoft Office Suite, particularly Outlook and Excel.
• Ability to work well under pressure and meet deadlines.
• Strong customer service orientation and a commitment to delivering exceptional service.
• Experience in a customer-facing role within the forestry or similar industry is a plus.
• Familiarity with CRM software is a plus.