Forestry Customer Care & Orders Specialist

Cedar Pacific Corp.; Portland (OR); Sur place; USD 35 000 - 48 000; Plein temps

Avantages offerts par ce poste

Health insurance

Retirement plan

Paid time off

Résumé du poste

Cedar Pacific Corp. in Portland, OR is hiring a full-time Customer Service Representative. The role offers a salary range of $35,000 to $48,480 per year with benefits including health insurance, a retirement plan, and paid time off.

You will handle inquiries, process orders, verify information, and provide product details to customers. Collaboration with sales and marketing and a focus on accuracy and professionalism are key to success in this role.

Qualifications

• High school diploma or equivalent and 1+ year of customer service experience.
• Excellent written and verbal communication skills.
• Proficiency with Microsoft Office, especially Outlook and Excel.
• Familiarity with CRM software is a plus.

Responsabilités

• Handle customer inquiries and complaints with prompt, accurate responses.
• Assist in developing and implementing customer service programs.
• Maintain accurate records of customer interactions and complaints.
• Collaborate with sales and marketing to improve customer satisfaction.
• Provide exceptional service to internal and external customers.
• Stay up-to-date with industry trends and best practices in customer service.
• Participate in quality assurance to ensure consistent service delivery.
• Contribute to customer service training program development and implementation.

Connaissances

Customer service

Communication

Problem-solving

Multitasking

Team collaboration

Industry knowledge (forestry)

Formation

High school diploma or equivalent

Outils

Microsoft Office Suite

Outlook

Excel

CRM software

Description du poste

Cedar Pacific Corp. in Portland, OR is hiring a full-time Customer Service Representative. The role offers a salary range of $35,000 to $48,480 per year with benefits including health insurance, a retirement plan, and paid time off.

You will handle inquiries, process orders, verify information, and provide product details to customers. Collaboration with sales and marketing and a focus on accuracy and professionalism are key to success in this role.