Customer Service Representative

EOSi (Environmental Operating Solutions, Inc.); Pocasset (MA); On-site; USD 42,000 - 54,000; Full time

Job summary

EOSi, based in Pocasset, MA, is seeking a full-time Customer Service Representative to work in person with the Operations team, Monday–Friday, 8am–5pm. You will handle orders, shipments, ERP entries, and CRM data, supporting sales and inventory.

Qualifications

• Associates or Bachelor's degree required.
• Two (2) or more years of experience in a related role.
• Must be a strong team player who is professional and courteous.
• Strong department and inter-department coordination required.
• Must be a quick learner with the ability to multitask and prioritize in a fast-paced environment.
• Excellent oral and written communication skills, as well as organizational skills.
• Proficient in Microsoft Office Suite (Outlook, Word, Excel, Teams).
• Experience in ERP/Business Management Software(Epicor)

Responsibilities

• Direct phone, email, and virtual communication with customers to receive, process, and update order fulfillment requests.
• Customer shipment tracking, obtain proof of delivery and shipment paperwork required for customer invoicing.
• Accounts Receivable entry into ERP system.
• New customer set-up in in ERP system, CRM system (Salesforce), tax forms and delivery requirements.
• Accounts Payable entry into the ERP system for all vendor purchases, including tracking receipt of item(s).
• Data Entry – maintain clear, concise data relating to orders, inventory, quality control, etc.
• Inbound phone triage, gather basic information and direct caller to appropriate personnel.
• Communication with EOSi Sales Team to coordinate customer sales.
• Order incident management, control, reporting, and corrective action coordination.
• Support outbound freight quotes as needed for existing and new customer demand, including reviewing carrier equipment required for successful customer delivery.
• Inventory support – Maintain a basic knowledge and understanding of inventory management in support of Operations Team.

Skills

Customer service

Multitask

Communication

Organizational skills

Microsoft Office

Education

Associates or Bachelor's degree

Tools

Salesforce

Epicor ERP

Job description

Since 2003, Environmental Operating Solutions, Inc. (EOSi) has been committed to “Empowering Clean Water” and has led the industry in helping its customers to comply with increasingly stringent discharge regulations for nitrogen, phosphorous, selenium and perchlorate contamination. EOSi builds long-term partnerships with its customers by providing complete treatment solutions that typically include its proprietary, environmentally sustainable MicroC® supplemental carbon products, process monitoring and control systems, and highly qualified process engineers, who provide on-going technical support. EOSi’s goal is to ensure its customers maintain environmental permit compliance at the lowest possible cost.

As a result, EOSi’s team of 40+ employees have become the #1 provider of supplemental carbon programs to the U.S. water treatment industry, serving more than 600 customer sites from a network of 20 manufacturing sites across the U.S. EOSi is based in Pocasset, Massachusetts and is owned by Oldcastle, a CRH company.

EOSi is looking for a full-time Customer Service Representative. The Customer Service Representative role is an in person, full-time exempt position reporting directly to the VP of Operations.This role will be in Pocasset, Massachusetts Monday-Friday 8am-5pm.

Responsibilities:

• Direct phone, email, and virtual communication with customers to receive, process, and update order fulfillment requests.
• Customer shipment tracking, obtain proof of delivery and shipment paperwork required for customer invoicing.
• Accounts Receivable entry into ERP system.
• New customer set-up in in ERP system, CRM system (Salesforce), tax forms and delivery requirements.
• Accounts Payable entry into the ERP system for all vendor purchases, including tracking receipt of item(s).
• Data Entry – Candidate will be required to maintain clear, concise data relating to orders, inventory, quality control, etc.
• Inbound phone triage, gather basic information and direct caller to appropriate personnel.
• Communication with EOSi Sales Team to coordinate customer sales.
• Order incident management, control, reporting, and corrective action coordination.
• Support outbound freight quotes as needed for existing and new customer demand, including reviewing carrier equipment required for successful customer delivery.
• Inventory support – Maintain a basic knowledge and understanding of inventory management in support of Operations Team.

Qualifications:

• Associates or Bachelor’s degree required.
• Two (2) or more years of experience in a related role.
• Must be a strong team player who is professional and courteous.
• Strong department and inter-department coordination required.
• Must be a quick learner with the ability to multitask and prioritize in a fast-paced environment.
• Excellent oral and written communication skills, as well as organizational skills.
• Proficient in Microsoft Office Suite (Outlook, Word, Excel, Teams).
• Experience in ERP/Business Management Software(Epicor)