Customer Operations Coordinator

Cyclops Process Equipment; Town of Lysander (NY); On-site; USD 40,000 - 60,000; Full time

Job summary

Cyclops Process Equipment, located in Baldwinsville, NY, is looking for a dependable Customer Operations Coordinator to manage customer orders and support daily operations. Responsibilities include processing orders, maintaining inventory accuracy, and serving as a contact point for customers. The ideal candidate has a high school diploma, strong organizational skills, and proficiency in Microsoft Office and QuickBooks. This long-term role offers opportunities for growth and stability within a team-oriented company.

Qualifications

• High school diploma or equivalent required.
• Previous experience in order processing, shipping/receiving, or office operations preferred.
• Strong attention to detail and organizational skills.

Responsibilities

• Monitor and manage incoming customer purchase orders.
• Prepare, box, label, and ship outgoing orders using standard carriers.
• Generate and send accurate customer invoices.

Skills

Attention to detail

Organizational skills

Verbal communication

Written communication

Microsoft Office

QuickBooks

Education

High school diploma or equivalent

Tools

QuickBooks

Microsoft Office

Job description

Cyclops Process Equipment has been a trusted leader in the water and wastewater industry for over 30 years, specializing in providing high-quality products and services. With a customer-first approach, we are dedicated to delivering innovative solutions and representing the best products in the market. Our team is committed to fostering strong relationships while addressing the evolving needs of the industry. Located in Baldwinsville, NY, Cyclops Process Equipment prides itself on excellence and customer-focused service. We are seeking a dependable and organized Customer Operations Coordinator to support daily operations, order processing, and customer communication.

Role Description

As a Customer Operations Coordinator you will be responsible for managing customer orders from receipt through shipment and invoicing, maintaining inventory accuracy, and serving as a professional point of contact for customers via email and phone. This role combines office responsibilities with hands‑on warehouse tasks and requires strong attention to detail.

(Pay is based on experience, skills, and ability to take on responsibility over time.)

Responsibilities

• Monitor and manage incoming customer purchase orders
• Review orders and provide customers with confirmed ship dates
• Prepare, box, label, and ship outgoing orders using standard carriers
• Generate and send accurate customer invoices
• Receive incoming inventory shipments and stock items appropriately
• Maintain organized inventory and shipping areas
• Answer incoming phone calls and route inquiries as needed
• Provide general office and operations support as required

Qualifications & Skills

• High school diploma or equivalent required
• Previous experience in order processing, shipping/receiving, or office operations preferred
• Strong attention to detail and organizational skills
• Comfortable working with Microsoft Office software and QuickBooks
• Ability to lift and handle boxed products as part of shipping and receiving duties
• Clear, professional written and verbal communication skills
• Reliable, self-motivated and able to manage multiple tasks and meet deadlines
• Positive attitude and willingness to be a team player
• On-the-job training provided for entry-level candidates
• Opportunities to expand responsibilities in operations, inventory management, and customer support
• Potential for pay increases as skills, efficiency, and responsibility grow
• Long-term role for candidates seeking stability and advancement within a smaller, team-oriented company
• Direct exposure to internal business operations and the water/wastewater instrumentation industry