Customer Account Coordinator

Spang & Company; Pittsburgh (Allegheny County); On-site; USD 36,000 - 56,000; Full time

Benefits offered by this job

401(k) matching

Full benefits package

Competitive salary

Job summary

Magnetics, a division of Spang & Company, is seeking a Customer Service Representative in Pittsburgh, PA. You will support the Sales Department by handling pricing, delivery information, quotations, and order processing in the IFS ERP system.

You will collaborate with Sales Engineers and other departments to ensure accurate orders and timely responses to customer inquiries. Strong communication and computer skills are required.

Qualifications

• Bachelor's degree in Marketing, Business, Communications, or related field.
• Experience in sales or customer service.
• Knowledge of an ERP system preferred (IFS).

Responsibilities

• Provide customers with pricing and delivery information.
• Create and process customer quotations and orders in IFS ERP.
• Send customer confirmations, delivery notes, and invoices.
• Expedite customer orders and resolve customer concerns.
• Consult with Sales Engineers and Purchasing, Shipping, Manufacturing, Costing, Compliance and Logistics to ensure accurate order processing.
• Coordinate with internal and external personnel to support customer needs.

Skills

Customer service

Sales support

ERP proficiency

Education

Bachelor's degree in Marketing, Business, Communications, or related field

Tools

IFS ERP

Job description

Magnetics, a division of Spang & Company, has an opening for a Customer Service Representative based at its Pittsburgh, PA office. This position will be responsible for providing professional and efficient customer service for all interactions with the Magnetics Sales Department and external customers, covering the full customer service process from initial phone or email contact through order completion.

Magnetics is a leading world supplier of precision soft magnetic components and materials to the electronics industry. We specialize in the research, design, and production of high-quality powder cores, ferrite cores, and tape wound cores for applications such as chokes, inductors, filters, transformers, and power supply components used in alternative energy, uninterruptible power supplies (UPS), telecommunications, aerospace, military, medical, and other electronic systems.

The primary responsibilities for this position include providing customers with pricing and delivery information, creating and processing customer quotations and orders in our ERP system (IFS), sending customer confirmations, delivery notes, and invoices, expediting customer orders, and resolving customer concerns. Additional responsibilities include consulting with Sales Engineers and the Purchasing, Shipping, Manufacturing, Costing, Compliance, and Logistics departments to ensure accurate order processing, and coordinating with internal and external personnel to support customer needs.

Qualifications include a bachelor's degree in Marketing, Business, Communications, or a related field along with experience in sales or customer service. Candidates should possess strong written and verbal communication, organizational, and computer skills. Knowledge of an ERP system is preferred.

Spang provides a full benefits package with one of the best 401(k) matching plans in the business, competitive salaries, and much more.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities