Claims Outreach Specialist

ForTheVeteran; Nashville (TN); Remote; USD 40,000 - 60,000; Full time

Benefits offered by this job

PTO 2 weeks annually

Health insurance options

Professional development

Comprehensive training

Job summary

ForTheVeteran is seeking a Claims Outreach Specialist to advocate for veterans after VA disability decisions. You will guide clients through the process, provide clear instructions to access their Rating Letter, and maintain timely communications to keep cases moving smoothly.

This fully remote role emphasizes compassion, accuracy, and efficient case management. Responsibilities include proactive outreach, document handling in CRM, and collaboration with billing teams to ensure seamless handoffs

Qualifications

• Genuine passion for helping disabled veterans and making a positive impact.
• Clear and accurate information relay.
• Strong integrity and ethics.
• Excellent organizational and time-management skills.
• Comfortable working in a fully remote environment with reliable internet.

Responsibilities

• Deliver proactive and empathetic client outreach via calls, texts, and emails.
• Explain how to locate and securely send VA Rating Decision Letter through VA.gov.
• Follow up consistently to ensure receipt and SLA adherence.
• Upload letters and communications to the CRM with accuracy.
• Update client profiles with rating decisions and outcomes.

Skills

Empathy

Attention to detail

Communication

Organization

Remote work

Job description

Nashville, United States | Posted on 10/22/2026

Please note: due to current hiring restrictions, we can only consider candidates residing in the following states — AL, FL, GA, IN, KS, KY, MI, NC, OH, OK, SC, TN, TX.

Summary

As a Claims Outreach Specialist, you will bethe dedicated, compassionate advocate for our veteran clients as they navigatethe next steps after a VA disability claim decision. Your primary focus isdelivering outstanding, personalized client service by proactively reaching outto veterans, providing clear and patient guidance on accessing their VA RatingDecision Letter (RDL), following up attentively until the document is received,and ensuring every case progresses smoothly, accurately, and without unnecessarydelays. You play a critical role in building trust, reducing veteran stress,and keeping the entire workflow organized, timely, and veteran-centered — frominitial outreach through to seamless handoff for review and invoicing.

Essential Duties and Responsibilities

• Deliverproactive and empathetic client outreach — promptly contact pending clients viaapproved phone calls, texts, and emails using professional, veteran-friendlytemplates to check claim status updates and offer immediate support.
• Provideclear, step-by-step guidance — patiently explain, in simple, accessiblelanguage, how veterans can locate, download, and securely send their VA RatingDecision Letter online through VA.gov, empowering them with confidence andminimizing frustration.
• Offerresponsive follow-up and support — maintain consistent, caring communicationwith clients as needed, following up thoughtfully until the decision letter isreceived or appropriate service level agreements (SLAs) are met, ensuring noveteran feels overlooked.
• Ensureaccurate and timely documentation — once received, upload the decision letterand all relevant client communications to the CRM system with meticulousattention to detail.
• Expertlyreview and update client profiles — carefully analyze the rating decisionletter, then update all key information, including conditions, ratings, andoutcomes, in the client's profile to maintain complete accuracy and readinessfor next steps.
• Preventdelays and keep cases moving smoothly — act as a proactive guardian of theworkflow by monitoring transitions, addressing potential bottlenecksimmediately, and ensuring every case advances efficiently from outreach tocompletion.
• Seamlesslytransition cases — once fully documented and ready, move completed casesthrough the appropriate CRM queues.
• Collaborateto support billing excellence — partner closely with the Decision Review teamby providing accurate, up-to-date case details and documentation, contributingto a reliable and efficient end-to-end client experience.

Requirements

• Genuinepassion for helping disabled veterans and making a positive impact in theirlives.
• Exceptionalattention to detail with the ability to relay information clearly andaccurately.
• Uncompromisingintegrity and ethical standards.
• Strongorganizational skills with the ability to manage time efficiently.
• Comfortableworking in a fully remote environment, with access to a reliable internetconnection and a quiet workspace.
• KnowledgeofVA benefits and the claims process is preferred but not required, as theselected applicant will undergo extensive training.
• Full-time, fully remote position
• Two weeks ofPTO annually, with additional weeks awarded based on time with the company(after 90 days)
• Multiplehealth insurance options, available upon start
• Opportunitiesfor professional development and advancement in a fast-growing company
• Comprehensivetraining and ongoing support
• Meaningfulwork that makes a difference in the lives of disabled veterans