Customer Service Representative

R&B Wholesale Distributors, LLC; Phoenix (AZ); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Life Insurance

401(k) Plan

Paid Vacation

Sick Pay

Job summary

R&B Wholesale Distributors, LLC is seeking a bilingual Administrative Support Specialist (English/Spanish) in Phoenix. The role supports office operations and the property management team with data entry, order entry, and document management.

You will assist sales, process returns, manage warranty claims, and coordinate inventory between warehouse and office. Strong MS Office skills and teamwork are essential.

Qualifications

• Bilingual in English and Spanish required.
• Strong organizational and multitasking skills.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Excel, Word, and Outlook.
• Appliance industry knowledge is a plus.
• Ability to work independently and as part of a team.

Responsibilities

• Answer incoming phone calls and provide exceptional customer service.
• Perform data entry and order entry accurately and efficiently.
• Support the sales team with administrative tasks.
• File, scan, and maintain office documents and records.
• Assist with product searches in our warehouse.
• Process customer returns and warranty claims.
• Order replacement parts as needed.
• Request Return Authorizations (RAs) from vendors.
• Create and maintain the Scratch & Dent inventory list.
• Coordinate between warehouse and office teams to ensure accurate inventory records.
• Provide administrative support to our property management team.

Skills

Bilingual in English/Spanish

Organizational & multitasking

Verbal & written communication

Microsoft Excel

Microsoft Word

Microsoft Outlook

Customer service

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Bilingual Administrative Support Specialist (English/Spanish)

We are seeking a bilingual (English/Spanish), detail-oriented professional with excellent communication and computer skills to join our team. The ideal candidate is highly organized, customer-focused, and enjoys working in a fast-paced environment while supporting both office operations and our property management team.

Responsibilities

• Answer incoming phone calls and provide exceptional customer service
• Perform data entry and order entry accurately and efficiently
• Support the sales team with administrative tasks
• File, scan, and maintain office documents and records
• Assist with product searches in our warehouse
• Process customer returns and warranty claims
• Order replacement parts as needed
• Request Return Authorizations (RAs) from vendors
• Create and maintain the Scratch & Dent inventory list
• Coordinate between warehouse and office teams to ensure accurate inventory records
• Provide administrative support to our property management team

Qualifications

• Bilingual in English and Spanish required
• Strong organizational and multitasking skills
• Excellent verbal and written communication skills
• Proficiency in Microsoft Excel, Word, and Outlook
• Appliance industry knowledge is a plus
• Ability to work independently and as part of a team
• Positive attitude and professional demeanor

Schedule

• Monday through Friday
• 8:00 AM to 4:30 PM
• No weekends
• Paid holidays

Benefits

• Health Insurance
• Dental Insurance
• Life Insurance
• 401(k) Plan
• Paid Vacation
• Sick Pay

Why Join Us?

Become part of our friendly, close-knit team and build a rewarding career in the appliance industry. We offer a supportive work environment, valuable hands-on experience, and opportunities for professional growth and advancement.