Customer Service Officer

Exelare; Dayton (OH); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Paid training

Career advancement opportunities

Professional development programs

Supportive team environment

Hands-on customer service experience

Performance-based growth opportunities

Employee recognition programs

Ongoing mentorship and coaching

Job summary

Exelare in Dayton, OH seeks a friendly Customer Service Officer to assist customers, answer questions, and provide professional support throughout the customer experience.

You will engage with people, identify needs, recommend appropriate solutions, and communicate product information clearly while maintaining organized records.

The role includes paid training, ongoing mentorship, and opportunities for career growth within a supportive team environment.

Qualifications

• High school diploma or equivalent required.
• Strong communication and interpersonal skills.
• Friendly, professional, and customer-focused attitude.
• Strong listening and problem-solving abilities.
• Positive attitude and willingness to learn.
• Good organizational and multitasking skills.
• Reliable, adaptable, and self-motivated.
• Previous customer service, sales, retail, hospitality, or office experience is a plus but not required.

Responsibilities

• Welcome customers and provide friendly, professional assistance.
• Answer questions about products, services, and company offerings.
• Listen carefully to customer needs and provide helpful information.
• Identify customer needs and recommend appropriate solutions.
• Address routine customer questions and concerns.
• Assist with customer follow-ups and service requests.
• Communicate product and service information clearly and accurately.
• Support customer satisfaction and relationship-building initiatives.
• Maintain organized records of customer interactions and follow-ups.
• Assist with promotional and customer engagement activities.
• Help create a positive and welcoming customer experience.
• Participate in ongoing training and professional development.

Skills

Communication skills

Interpersonal skills

Listening

Problem solving

Customer-focused

Positive attitude

Organizational skills

Multitasking

Reliability

Self-motivation

Education

High school diploma or equivalent

Job description

Job Summary

We are seeking a friendly and dependable Customer Service Officer to assist customers, answer questions, and provide professional support throughout the customer experience. This role is ideal for someone who enjoys working with people, solving routine concerns, and developing strong communication and relationship-building skills.

Responsibilities

• Welcome customers and provide friendly, professional assistance.
• Answer questions about products, services, and company offerings.
• Listen carefully to customer needs and provide helpful information.
• Identify customer needs and recommend appropriate solutions.
• Address routine customer questions and concerns.
• Assist with customer follow-ups and service requests.
• Communicate product and service information clearly and accurately.
• Support customer satisfaction and relationship-building initiatives.
• Maintain organized records of customer interactions and follow-ups.
• Assist with promotional and customer engagement activities.
• Help create a positive and welcoming customer experience.
• Participate in ongoing training and professional development.

Qualifications

• High school diploma or equivalent required.
• Strong communication and interpersonal skills.
• Friendly, professional, and customer-focused attitude.
• Strong listening and problem-solving abilities.
• Positive attitude and willingness to learn.
• Good organizational and multitasking skills.
• Reliable, adaptable, and self-motivated.
• Previous customer service, sales, retail, hospitality, or office experience is a plus but not required.

Benefits

• Paid training
• Career advancement opportunities
• Professional development programs
• Supportive team environment
• Hands-on customer service experience
• Performance-based growth opportunities
• Employee recognition programs
• Ongoing mentorship and coaching