Dept Asst Receptionist

Pride Health; McKinney (TX); On-site; USD 16,531 - 17,908; Full time

Benefits offered by this job

Comprehensive healthcare coverage

401(k) retirement savings

Employee assistance program

Job summary

Pride Health in McKinney, TX is offering a temporary customer service role in healthcare. The role involves answering high-volume patient calls, scheduling appointments, and supporting administrative tasks. Candidates must have a minimum of 2 years in customer service, with preferred experience in medical office settings.

The position offers a pay rate of $12–$13/hr W2. Comprehensive benefits include medical, dental, vision coverage, and a 401(k) retirement plan. This on-site role features a Monday to Friday schedule.

Qualifications

• Minimum of 2 years of solid customer service experience.
• Ability to manage multiple tasks in a fast-paced healthcare environment.
• Professional demeanor and excellent interpersonal skills.

Responsibilities

• Answer and manage high-volume incoming patient calls professionally.
• Schedule, reschedule, and confirm patient appointments.
• Document patient interactions and update records within the EMR system.

Skills

Customer service experience

Task management

Computer proficiency

Interpersonal skills

Tools

Electronic Medical Record systems

eClinicalWorks

Job description

This is a temporary assignment opportunity and a great way to start working with a top-tier healthcare organization.

On-site role.

Location: McKinney, TX
Schedule: Monday – Friday
Times: 7:50 AM – 5:00 PM
Interview: In-person

Pay: $12–$13/hr (W2)

Key Responsibilities

• Answer and manage high-volume incoming patient calls professionally and courteously.
• Schedule, reschedule, and confirm patient appointments as needed.
• Provide accurate information regarding office procedures, services, and patient inquiries.
• Document patient interactions and update records within the electronic medical record (EMR) system.
• Assist with patient registration and administrative support tasks as required.
• Maintain confidentiality of patient information in compliance with HIPAA guidelines.
• Collaborate effectively with providers, clinical staff, and team members.
• Ensure a welcoming and professional environment for patients and visitors.
• Participate in shared office responsibilities, including lobby cleanliness and organization (team rotation).
• Perform additional front‑office duties as assigned.

Qualifications

• Minimum of 2 years of solid customer service experience.
• Ability to manage multiple tasks in a fast‑paced healthcare environment.
• Proficiency with computers and the ability to quickly learn new software systems.
• Professional demeanor and excellent interpersonal skills.

Preferred Qualifications

• Previous healthcare or medical office experience.
• Experience working with EMR systems, preferably eClinicalWorks (eCW).
• Bilingual in Spanish.

Benefits: Pride-Health offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k) retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home, pet insurance and employee discounts with preferred vendors.

Equal Employment Opportunity

Pride-Health is an equal opportunity employer. We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.

Fair Chance Employment

Pride-Health is a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including the California Fair Chance Act and all applicable local Fair Chance ordinances.

Accommodations

We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us.

San Francisco Lactation Accommodation Notice

Only applicable for San Francisco Candidates: Under the San Francisco Lactation in the Workplace Ordinance, we will provide written notice of lactation accommodation rights, and this notice will automatically be given upon hiring, any inquiry of parental leave or lactation accommodation.