Customer Service Representative

Insight Global; Rancho Cordova (CA); On-site; USD 34,000 - 50,000; Full time

Job summary

Insight Global is seeking a Customer Service Representative to join our Dispatch Team. The CSR serves as the frontline between customers and field technicians, handling service requests, scheduling, dispatching, and delivering timely communications to ensure excellent customer experiences.

This role requires strong call-center experience, multitasking ability, and proficiency with Windows tools such as Excel and Word.

Qualifications

• 3+ years of customer service in call centers handling 150+ calls daily.
• High School Diploma or equivalent.
• Able to handle fast-paced environments.
• Detail-oriented with strong multitasking and organization.
• Proficient with headset and input across multiple systems.
• Comfortable with Windows, including Excel and Word.

Responsibilities

• Serve as first point of contact for customer inquiries and service requests.
• Accurately enter service requests and assign work orders to technicians.
• Coordinate technician schedules to maximize efficiency and meet needs.
• Provide customers with updates on status and estimated arrival times.
• Collaborate with service managers, technicians, and other departments to resolve issues.
• Maintain detailed records of customer interactions and service activities.
• Support billing and administrative processes related to service calls.

Skills

Customer service

Multitasking

Organizational skills

Headset use

Input systems

Education

High School Diploma or equivalent

Tools

Microsoft Windows

Excel

Word

Dispatch system

Job description

Job Description

We are seeking a Customer Service Representative (CSR) to join our Dispatch Team. This role is the frontline connection between our customers and field technicians. The CSR will handle incoming service requests, schedule and dispatch technicians, and ensure timely communication to deliver outstanding customer experiences.

Key Responsibilities

• Serve as the first point of contact for customer inquiries, service requests, and emergency calls
• Accurately enter service requests into the dispatch system and assign work orders to technicians
• Coordinate technician schedules to maximize efficiency and meet customer needs
• Provide customers with updates on service status, estimated arrival times, and follow-up communications
• Collaborate with service managers, technicians, and other departments to resolve issues quickly
• Maintain detailed and accurate records of customer interactions and service activities
• Support billing and administrative processes related to service calls

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [e-mail] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

• 3+ years of customer service experience in a call center environment, working with over 150 calls per day
• High School Diploma or equivalent required.
• Ability to handle hectic, fast paced environments.
• Detailed orientated, ability to multitask and possesses great organizational skills.
• Must be able to utilize a headset and computer terminal and navigate through multiple systems to input and retrieve information.
• Comfortable with Microsoft Windows environment including Excel and Word.